ChurnZero is everything you need for customer growth.
ChurnZero gives your customer team a single place to understand customer data, stay ahead of risk, and find new opportunities to grow. AI agents handle the busywork between touchpoints so your team can focus on the conversations and decisions that matter most.
An AI platform built exclusively for customer success.
At its core, ChurnZero is a customer success platform built to help you know and grow your customers:
- A 360° view of every account and contact with the most up-to-date customer data.
- Digital engagement tools that work in your app to drive adoption, offer education, and deliver announcements.
- Health and relationship insights that combine usage, engagement, sentiment, and outcomes so you can see risk and strength at a glance.
- Forecasting and risk prediction that bring churn risk, renewal dates, expansion potential, and CS activity into one shared view for CS, sales, and leadership.
- Purpose-built AI agents embedded into your workflows to perform as well as inform, giving you insights and taking the next best step for every client.
See the amazing results our customers are achieving.
“What I appreciate the most is how these AI Agents complement our team’s expertise rather than replacing it. They handle pattern recognition and early warning signals, freeing up our CSMs to do what they do best— have genuine, strategic conversations with customers” – Marc R.
AI agents built for customer success
ChurnZero’s AI agents listen between the lines of every interaction to spot risks and opportunities early. They surface best-next-step recommendations, then carry out those steps autonomously or on request, based on the guardrails you set. Your team gets immediate insight, analysis, and automation to know and grow your customer base without overwhelming your team.
Shown above: AI agent “Consult” building a success plan from customer data.
Group your AI agents for more impact
Renewal Team
Vibes, Pulse, Harbinger, Spotlight
This team keeps renewals from turning into last-minute fire drills. Vibes tracks sentiment, Pulse clarifies who matters, Harbinger flags early risk with next-step guidance, and Spotlight packages proof of value.
Engagement Team
These agents keep customers engaged. Recap turns interactions into clear summaries, Scribe drafts contextual replies, Compass distills plans into insights, and Crux converts decks into ready-to-send narratives.
Expansion Team
Vibes, Pulse, Beacon, Spotlight
This team helps you see and act on growth earlier. Vibes surfaces enthusiasm, Pulse shows who can say “yes,” Beacon catches subtle buying signals, and Spotlight brings ROI stories to the front.
Onboarding Team
Archetype, Intel, Pulse, Consult
Agents move you from scramble mode to advisor mode on day one. Archetype locks in stakeholders, Intel brings in strategic context, Pulse maps influence, and Consult turns it all into a tailored success plan.
Workflow Team
Intel, Scribe, Recap, Consult, Compass
These digital teammates bring AI into the tools you already use: ChurnZero, email, Slack, Teams. They help you prep, summarize, and follow up in the flow of work, pulling in the right customer context.
Businesses trust ChurnZero.
“We believe the future of customer growth will be autonomous—powered by intelligent agents and agile automation that delivers outcomes seamlessly, freeing humans to focus on what they do best: building trust, driving strategy, and creating value.” – You Mon Tsang, CEO, ChurnZero