Fight Churn with AI-Powered Customer Success Software

ChurnZero is the engine for customer growth—powered by AI Agents that protect revenue, scale impact without added headcount, and drive customer value.

What can you achieve with ChurnZero?

65% reduction

in onboarding time

13x increase

in CSM account coverage

21% increase

in gross revenue retention

65% reduction in onboarding time

13x increase in CSM account coverage

21% increase in gross revenue retention

27% increase

in logo retention

60% decrease

in churn

54% reduction

in at-risk revenue

100% increase

in account growth

2x increase

in Customer Lifetime Value

203% increase

in customer training sessions

27% increase in logo retention

60% decrease in churn

54% reduction in at-risk revenue

100% increase in account growth

2x increase in Customer Lifetime Value

203% increase in customer training sessions

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consumer affairs

ComplianceQuest

HackerRank

untappd

fiscal note

Freewill

intelagree

icontact

critical mention

cofense

Ask Kit: Your AI assistant.

Ask about any account. Act on all of them. Kit knows your customers, what makes your team successful and what makes you, you. It’s built on customer success expertise and your business context, and it works inside your CS operations hub under permissions you control.

Meet Kit

Hey Kit! Which customers should I focus on this week?Ask Kit

…

Here’s where I’d start, Nora. Three of your 31 accounts could use you this week, but one sticks out:

Lindell Industries

Three canceled meetings from execs who never miss one.

A dip in overall usage with a spike in data exports.

An uptick in mixed-sentiment engagements.

Their ChurnScore has gotten worse by 22 points since August and their Relationship Score tells a similar story.

We’ve seen this pattern before: teams export their data when they’re planning to leave with it.

$72k in ARR with a renewal on Jan 12. Get in front of this now.

Want me to draft an email to your day-to-day contacts, Alec and Kacey? They answer every time.

Yep, let’s do it.Ask Kit

…

Here’s a draft for you to review, framing what you’ve noticed with curiosity, not panic.

Subject: New reporting enhancements, a question, and some recent wins

Hey Alec and Kacey,

Your team’s been exporting a lot lately. Are you working on something new? We shipped some big reporting updates in September that might help.

I know Ray and Simone have been heads-down, so I wanted to come to you two directly. You’ve had some real wins the last few months and I’d love to share the numbers, specifically what onboarding 412 people since March has actually saved you.

Can I grab 30 minutes next week to show you? Book here.

Talk soon,
Nora

Review and SendEmail sent. Let me know when you’re ready for the next one.

Great, who’s next?Ask Kit

…

Next up is Ashford. They’re only at 82% license utilization, but growing fast.

Based on your SOPs, they’re due for a QBR. Use it to understand what’s driving the growth and help plan for what’s next.

Your team’s Business Review Playbook does the prep for you:

Their context: who you need in the room and what they care about

Your talking points: seats they’ll need by spring, plus add-ons worth raising

Their deck: your team’s template, filled with their progress and recent wins

Your outreach: before and after the meeting, ready to send

Check in before the meeting, and I’ll catch you up on anything that’s changed.

Add to PlayAdded to Play.

Which of our Q3 churns were preventable?Ask Kit

…

Five of your 18 Q3 churns were potentially savable, Ben. That’s $312K, nearly half the ARR you lost.

Relaywise52 → 80Left for competitor

ClaimPath46 → 99Budget

Taskpine49 → 99Failure to launch

Permitly42 → 99Left for competitor

ShiftCart55 → 99Acquired

Four different churn reasons, but one thing in common: each got a new decision-maker in the six months before renewal, and their ChurnScores climbed nearly 30 points in the two months that followed.

The signals were there. Their scores showed it coming. The case for staying didn’t reach the person deciding in time.

Who else looks like this right now?Ask Kit

…

8 active accounts fit the same pattern: a new decision-maker in the last six months, and a ChurnScore up 20+ points since they started. That’s $486K renewing in the next two quarters.

I created a Segment with these criteria for you. Want to collaborate on an automated Play to engage them?

See in Segments

Built for customer growthPut the agents to work for you.

AI agents built for customer growth. Put the agents to work for you: Archetype keeps stakeholder roles current. Pulse shows whose influence is rising. Vibes flags changes in customer tone. Herald finds advocates before you ask. Intel researches initiatives and competitors. Harbinger spots relationship risk early. Beacon detects buying intent. Echo sorts feedback into themes. Spotlight captures wins as proof of value. Consult builds tailored Success Plans. Compass writes Success Plan summary emails. Crux writes follow-ups from your slides. Verse adds the story to your slides. Recap condenses long threads into actions. Scribe drafts replies in your tone. Retrospective writes churn notes with a confidence score. Pilot adds AI actions to your automation. Baton hands accounts from sales to CS. Liftoff hands accounts from implementation to CS. Transfer briefs the next CSM.

Agentic essentials for every team.

ChurnZero has a full suite of agents designed to analyze, make recommendations and take action.

Explore ChurnZero Agents

Know and grow every account.

ChurnZero AI gives your team the automation, insights, and visibility to manage every customer proactively and drive growth at scale.

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How is AI impacting work, budgets and hiring?

ChurnZero’s 7th annual Customer Revenue Leadership Study reveals how nearly customer leaders are using AI. Get the data, insights, and recommendations that show where leading CS teams will invest next.

SEE the Findings

2026 Customer Revenue Leadership Study

CUSTOMER GROWTH PLATFORM FEATURES

Whether it’s getting in front of changing customer health, upcoming renewals, or expansion opportunities, ChurnZero’s AI agents help customer teams make the most of their time and focus on the work that matters most.

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AI and AI agents

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Customer health scoring

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Customer journeys

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Plays and automation

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In-app communications

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Renewal forecasting

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Customer software that integrates with the tools you use every day.

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Build with ChurnZero.