ChurnZero AI is the engine for customer growth.

Purpose-built. Embedded in your workflows. Informed by your customer data. Built to be built on.

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ComplianceQuest

HackerRank

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Freewill

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Meet Kit: Your AI assistant.

Ask about any account. Act on all of them. Kit knows your customers, what makes your team successful and what makes you, you. It’s built on customer success expertise and your business context, and it works inside your CS operations hub under permissions you control.

Explore AI Agents

Which customers should I focus on this week?Ask Kit

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Here’s where I’d start, Nora. Three of your 31 accounts could use you this week, but Lindell Industries stands out:

Three canceled meetings from execs who never miss one

A dip in overall usage, with a spike in data exports

Their ChurnScore has gotten worse by 22 points since August

Teams export their data when they plan to leave with it. Lindell has $72,000 in ARR and renews Jan. 12.

Email draftNote to Alec and Kacey, their day-to-day contacts

Email sent

Great. Who’s next?Ask Kit

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Next up is Ashford. They’re only at 82% license utilization, but growing fast. Based on your SOPs, they’re due for a QBR.

Your team’s Business Review Playbook covers the prep: their context, your talking points, their deck, and outreach before and after the meeting.

Your playbookBusiness Review Playbook

Added to Play

Which of our Q3 churns were preventable?Ask Kit

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Five of your 18 Q3 churns were potentially savable, Ben. That’s $312,000, nearly half the ARR you lost. Three of them:

Relaywise: ChurnScore 52 to 80, left for a competitor

ClaimPath: ChurnScore 46 to 99, budget

ShiftCart: ChurnScore 55 to 99, acquired

Each got a new decision-maker in the six months before renewal, and their ChurnScores climbed nearly 30 points in the two months that followed.

Who else looks like this right now?Ask Kit

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Eight active accounts fit the same pattern: a new decision-maker in the last six months and a ChurnScore up 20 or more points since they started.

That’s $486,000 renewing in the next two quarters. Want to build an automated Play to engage them?

AI segment8 accounts with this pattern

Segment created

Yes. It should send a CSM intro and ROI recap to new decision-makers.Ask Kit

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Got it. The Play introduces each account’s CSM to their new decision-maker and recaps the ROI their team has seen so far.

It’s set to run on the 8 accounts in your new segment.

Automated PlayCSM intro and ROI recap

Play ready for your review

Built for customer growthPut the agents to work for you.

AI agents built for customer growth. Put the agents to work for you: Archetype keeps stakeholder roles current. Pulse shows whose influence is rising. Vibes flags changes in customer tone. Herald finds advocates before you ask. Intel researches initiatives and competitors. Harbinger spots relationship risk early. Beacon detects buying intent. Echo sorts feedback into themes. Spotlight captures wins as proof of value. Consult builds tailored Success Plans. Compass writes Success Plan summary emails. Crux writes follow-ups from your slides. Verse adds the story to your slides. Recap condenses long threads into actions. Scribe drafts replies in your tone. Retrospective writes churn notes with a confidence score. Pilot adds AI actions to your automation. Baton hands accounts from sales to CS. Liftoff hands accounts from implementation to CS. Transfer briefs the next CSM.

Agentic Essentials for every team.

ChurnZero has a full suite of agents designed to analyze, make recommendations and take action.

Explore ChurnZero Agents

Know and grow every account.

ChurnZero AI gives your team the automation, insights, and visibility to manage every customer proactively and drive growth at scale.

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How is AI impacting work, budgets and hiring?

ChurnZero’s 7th annual Customer Revenue Leadership Study reveals how nearly customer leaders are using AI. Get the data, insights, and recommendations that show where leading CS teams will invest next.

SEE the Findings

CUSTOMER GROWTH PLATFORM FEATURES

Whether it’s getting in front of changing customer health, upcoming renewals, or expansion opportunities, ChurnZero’s AI agents help customer teams make the most of their time and focus on the work that matters most.

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Customer health scoring

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Customer journeys

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Plays and automation

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In-app communications

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Renewal forecasting

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SEE the Findings

Customer software that integrates with the tools you use every day.

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Build with ChurnZero.