EFFECTIVE DATE: September 7, 2022

ChurnZero, Inc. and its affiliated companies (collectively, “ChurnZero” or “we” or “us” or “our”) created this Cookie Policy (“Cookie Policy”) in support of our belief in being transparent about how we use your information. This Cookie Policy provides detailed information about how and when we use cookies and similar technologies on our Websites and in our Services. For the purposes of this Cookie Policy, the terms, “Websites” and “Services” shall refer to https://churnzero.com, www.marketingpony.com, and any other website or service that we operate and that links to this Policy.

DO WE USE COOKIES. Yes. We and our affiliates, marketing partners, affiliates, and analytics or other service providers use cookies and other technologies (e.g., web beacons, tags, or pixels) to ensure:

  • Everyone who uses the Websites has the best possible experience; and
  • Our Users can securely, quickly, and reliably use the Services.

We may also automatically receive and record information on our server logs from the browser or device of a user, which may include the type of browser and/or device being used to access the Services.

WHAT ARE COOKIES. A cookie is a small text file that is placed on your hard drive or browser by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie. Certain of the cookies referenced in this Policy will only be used if you use certain features or select certain preferences, and other cookies will always be used.

Cookies are broadly categorized as either:

Each cookie is assigned a “lifespan” which determines how long that cookie remains on your browser or device. Specifically, a cookie is either:

You can find out more about the cookies contained on our Websites and in our Services by viewing our current Cookie List, which we update periodically. While we do our best to keep our Cookie List current and accurate, there may be additional cookies that are not yet listed or inaccuracies or errors in the information provided for which we expressly exclude liability to the fullest extent permitted by law.

CONTROLLING COOKIES. You may see a “cookie banner” on our Websites and in our Services (e.g., dashboards), which is provided in order for us to obtain consent to the use of cookies. If you consent to the use of cookies by clicking “Accept Cookies” or determine to continue browsing without clicking either “Accept Cookies” or “No Thanks”, the first-party non-essential cookies detailed herein will be set.

If you want to learn more about cookies, or how to control, disable or delete them, please visit http://www.aboutcookies.org for detailed guidance.

You can control the use of cookies at the individual browser level through the cookie settings associated with your browser:

  • Click here to learn more about the “Private Browsing” setting and managing cookie settings in Firefox;
  • Click here to learn more about “Incognito” and managing cookie settings in Chrome;
  • Click here to learn more about “InPrivate” and managing cookie settings in Internet Explorer; or
  • Click here to learn more about “Private Browsing” and managing cookie settings in Safari.

In the mobile environment, most mobile operating systems offer device-based opt-out choices that are transmitted to companies providing interest-based advertising. To set an opt-out preference for a mobile device identifier (such as Apple’s IDFA or Android’s GAID), visit the device manufacturer’s current choice instructions pages, or read more about sending signals to limit ad tracking for your operating system here: http://www.networkadvertising.org/mobile-choices.

For further information on how to manage Flash cookies please click here.

Please note that these settings must be performed on each device (including each web browser on each device) for which you wish to opt-out, and if you clear your cookies or if you use a different browser or device, you will need to renew your opt-out preferences.

You can manage your preferences with regards to the receipt of tailored advertisements in the cookie settings described above, or you can also opt-out by clicking here and here (or if located in the European Union you may opt into the use of cookies, by clicking here). Please note this does not opt you out of being served ads and you will continue to receive generic, untargeted ads. In addition, certain third party advertising networks, including Google, permit users to opt out of or customize preferences associated with your internet browsing. To learn more about this feature from Google, click here.

If you elect not to activate the cookie or to later disable cookies, you may still visit our Websites or use our Services, but your ability to use features or areas of the Websites or Services may be impossible or limited.


UPDATING THIS COOKIE POLICY. If there are any material changes to this Cookie Policy, you will be notified by the posting of a prominent notice on our Websites or within the Services prior to the change becoming effective. We encourage you to periodically review our Websites or Services for the latest information on the Cookie Policy. Your continued use of the Websites or Services constitutes your agreement to be bound by such changes to this Cookie Policy. Your only remedy, if you do not accept the terms of this Cookie Policy, is to discontinue use of and access to the Websites or Services.

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