Customer Success Software

Helping Customer Success teams understand their customers better to drive success and reduce churn. See how our top rated Customer Success management platform can help your business.

Customer Success Software Tour

Give your team an edge

The ChurnZero digital-first Customer Success software helps you make the most of your time and focus on the work that really matters to your Customer Success team. Learn how ChurnZero can help you drive user adoption, expand your current accounts, and fight customer churn today.

A better view of the customer lifecycle is possible with holistic customer success software.

Pulling together data across the entire customer lifecycle gives your Customer Success team the inputs and confidence needed to greet opportunities and address threats. ChurnZero’s Customer Success software features drive efficiency and impact for your team. You can also share customer data easily across your organization.

Centralize customer data

Give your CS team—and your whole company—access to customer data when and where they need it.

  • Command Center
  • Segments
  • Customer Profiles
  • Dashboards and Reports
  • Collaboration ChatBots
  • Alerts
  • Data Access


Collaborate with customers

Build long-term loyalty as your customers’ coach and champion on their road to success.

  • Customer Journeys
  • Account Insights
  • In-app Communications
  • Walkthroughs
  • Success Centers
  • Surveys


Analyze customer data

Know the strength of every customer relationship. Share actionable insights with customers and colleagues. Optimize your effectiveness, surface critical trends, and prove your value.

  • Health Scores
  • Renewal and Forecast Hub
  • Dashboards and Reports
  • Rest API Live Exports


Forecast revenue

ChurnZero’s Customer Success software gives you the information you need to identify at-risk customers, see upsell opportunities quicker, and forecast revenue and renewals accurately.

  • Health Scores
  • Renewal and Forecast Hub
  • Success Insights
  • Surveys


Automate engagements and workflow

Make a bigger impact on more customers with ChurnZero’s machine learning tools, AI, in-app communications, and industry-leading automation.

  • Plays
  • Customer Journeys
  • In-app Communications
  • WalkThroughs
  • LaunchPad
  • Customer Success AI


Customer Success Software platform that grows as your business grows


As your company grows, you need to be able to manage more customers with greater precision and personalization. The ChurnZero Customer Success management platform gives you the power to rapidly scale without the need to equally expand your Customer Success team.


External Journey Sharing


Cohort Reporting


Live Exports


Multiple Integrations

BUILT FOR ENTERPRISES                         

As an established organization, your customers expect exceptional service, and you need a Customer Success platform your team can rely on with advanced features focused on deeper reporting and complex use cases for your ever-evolving needs.




Custom Dashboards


ChurnZero for Zendesk Support


Custom Surveys

Better manage the customer experience

It begins with data integration

Get a holistic view of every customer by connecting data from every customer touchpoint. Share customer data easily across your organization

Truly customize the customer experience

Proactively manage and expand your accounts with a personalized touch — at scale.

Ready to Fight Churn?

Give your team the proactive edge they need with the Customer Success software that helps them focus on what matters most.

Case Studies

See how we’ve helped other companies reduce churn


Meet us at the intersection of efficiency and impact


The business applications you use, all in one place

Reach out to schedule a one-on-one demo.

We’re dedicated to helping subscription businesses fight customer churn. Better understand how customers use your product and how to best interact with them at every stage of the customer lifecycle. We’re customer obsessed just like you.