The Customer Success blog with ideas and inspiration on retaining your customers.
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- AIWill AI replace customer success managers? Here are sound arguments from both sides.
- RetentionThe new renewal playbook: Winning over cost-focused customers with Adil Dittmer
- EngagementHow to build buzz in your customer community: Four engagement strategies
- EngagementHow often should customer success meet with customers face-to-face?
- OnboardingWhy SaaS implementations fail: 11 customer implementation mistakes to avoid
- ManagementThe EQ advantage: How emotional intelligence sets top customer success teams apart
- EngagementHow customer success can use storytelling to drive renewals
- RetentionNegotiation tactics for customer success managers
- Digital CSHow to build a community to support a scaled customer success team
- ManagementFrom churn to champions: Leveraging professional development for customer retention
- Research & BenchmarksShould customer success have veto power over bad-fit customers?
- ManagementThree big takeaways from the BIG RYG 2023 keynotes