The Customer Success blog with ideas and inspiration on retaining your customers.
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- TechnologyReframing your thinking about generative AI
- MetricsHow Customer Success teams can nail their renewal forecast
- Company NewsChurnZero product release notes: Q1 2023
- Case Study
Boulevard doubles account growth while increasing account coverage by 13x
- EngagementSeven customer community building tips for SaaS CSMs
- Customer Success StrategyThree ways customer success can support product management to everyone’s benefit
- Customer EducationGetting started with digital customer education with Steve Cornwell
- Team StrategyThe four levels of customer success and product alignment maturity
- TechnologyAI explained: an introductory guide to keeping up with Artificial Intelligence
- Customer Success Strategy11 Customer Success statistics, quips and quotes on investing in these teams
- EngagementFour customer engagement strategies for SaaS companies
- Case Study
HackerRank eliminates one-to-one customer training with Northpass and ChurnZero