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The Customer Success blog with ideas and inspiration on retaining your customers.

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TechnologyReframing your thinking about generative AI
MetricsHow Customer Success teams can nail their renewal forecast
Company NewsChurnZero product release notes: Q1 2023
Case Study
Boulevard doubles account growth while increasing account coverage by 13x
EngagementSeven customer community building tips for SaaS CSMs
Customer Success StrategyThree ways customer success can support product management to everyone’s benefit
Customer EducationGetting started with digital customer education with Steve Cornwell
Team StrategyThe four levels of customer success and product alignment maturity
TechnologyAI explained: an introductory guide to keeping up with Artificial Intelligence
Customer Success Strategy11 Customer Success statistics, quips and quotes on investing in these teams
EngagementFour customer engagement strategies for SaaS companies
Case Study
HackerRank eliminates one-to-one customer training with Northpass and ChurnZero

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