The Customer Success blog with ideas and inspiration on retaining your customers.
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- Customer EducationWhy Customer Success and customer education are your BFFs in uncertain times
- Customer LoyaltyWould your customer do the trust fall with you?
- Customer Success StrategyWhy Customer Success is your best investment during an economic downturn with You Mon Tsang and Punk CX
- Customer EducationFour ways customer education helps support the Customer Success team
- Customer Success StrategyThe power of defining Customer Success with Abby Hammer and StartupCX
- Team StrategyQ&A recap | From overwhelmed to over quota: How to be a more effective CSM
- Company NewsChurnZero BIG RYG 2022 speaker and session agenda revealed
- Customer Success StrategyMythbuster monthly: Customer Success Manager coverage ratio
- Customer-CentricityHow Customer Success can transform your SaaS business
- OnboardingQ&A recap: Driving customers to value during onboarding, at scale
- AdoptionHow to improve SaaS free trial to paid conversions
- Customer Success StrategyWhat makes ‘good’ data in Customer Success with ChurnZero Implementation Team Lead Lexi Quinn
- MetricsWhy NRR (net revenue retention) is the one metric to rule them all for SaaS
- Customer Success Strategy9 Customer Success operations questions answered by experts
- Q&AQ&A recap | 2022 SaaS retention benchmarks
- Team StrategyWhat is Customer Success enablement?
- OnboardingHow to set baseline SaaS onboarding metrics
- Health ScoringThe 3-step guide to creating a proactive at-risk customer strategy
- OnboardingThe five biggest Customer Success software implementation mistakes—and how to avoid them
- Customer Success StrategyChampioning the Customer Success team’s role in a way that other teams can’t ignore
- Industry News/TrendsThe indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang
- In the NewsWhat it takes to succeed in a new SaaS market with ChurnZero CEO You Mon Tsang
- Company NewsMeet the winners of the first CSM Appreciation Week awards
- Industry News/TrendsCustomer Success leader spotlight: Mary Poppen, involve.ai
- Q&AQ&A recap | The CSM journey: How to carve your Customer Success career path
- AwardsChurnZero Builds Momentum with Industry Awards and Accolades in Q2 2022
- Customer Success StrategyThe four CX pillars that every Customer Success leader should know with ChurnZero Chief Customer Officer Abby Hammer
- Customer Success StrategyA look back at entrepreneurial lessons learned and the rise of net revenue retention with ChurnZero CEO You Mon Tsang
- Customer Success StrategyWhat are the best Customer Success YouTube channels? Start with our top five.
- Q&AQ&A recap: Using RevOps to connect Customer Success to the bottom line
- AdoptionHow to measure value realization
- AwardsWhat makes ChurnZero a 2022 CODiE award Customer Success finalist?
- Automation5 tech-touch Customer Success tactics that ChurnZero makes easy
- ExpansionIs it magic, or ChurnZero? SalesIntel reveals the secrets of its expansion success.
- Customer Success StrategyWhat is a chief customer officer?
- Company NewsWhy Customer Success leaders should attend BIG RYG 2022
- Customer EducationHow we got here: why Customer Success and customer education are coming together now
- Customer Success StrategyGot self-doubt? How to silence imposter syndrome in Customer Success
- Q&A20 quick insights on Customer Success and SaaS metrics with Dave Kellogg
- Company NewsAn invite from You Mon Tsang to BIG RYG 2022
- Customer Success StrategyHow to transition customers to a new CSM in 4 steps
- EngagementHow to identify and reduce customer friction points
- Q&AQ&A recap: crash course in Customer Success and SaaS metrics with Dave Kellogg
- Q&AQ&A Part 2: the startup's guide to Customer Success
- AutomationGet back to basics: 4 email automation best practices for Customer Success
- Customer Success StrategyTop 5 Customer Success communities to join
- Customer Success StrategyHow Customer Success can use a force field analysis to drive change (in 5 steps)
- Customer Success StrategyTop 5 Customer Success resources
- Q&AQ&A recap: the startup's guide to Customer Success
- Customer ExperienceEverything you need to know about customer advisory boards
- Team StrategyHow to encourage your CSMs to adopt Customer Success software
- Customer EducationCustomer Education & Its Best Practices
- AwardsTrustRadius Awards ChurnZero with a 2022 Most Loved Award
- Customer Success StrategyCustomer Success, Start Playing Offense to Build Your Executive Presence
- AwardsChurnZero earns spot on G2’s 2022 Best Software Awards
- AdoptionHow to Guide Your Team and Customers Through the Customer Change Management Process
- MetricsHow Customer Success can use metrics to better engage investors and boards
- Customer Success StrategyThe Importance of Product-Led Growth for Customer Success
- AdoptionBreaking Adoption Inertia: How to Get Teams to Stick with New Software
- TechnologyReducing Churn at Scale Using the ChurnZero Integration with HubSpot
- Customer Success Strategy6 Ways To Get Customer Success More Clout (and a Seat at the Table) - Part 2
- Customer-CentricityHow to Create a Customer-Centric Strategy for Your Subscription-Based Business
- Customer Success Strategy6 Ways To Get Customer Success More Clout (and a Seat at the Table) - Part 1
- OnboardingA Quick-Start Guide to Low- and High-Touch Onboarding Outreach Using Plays
- Q&AQ&A Recap: How to Scale Your Post-Sale Teams During Periods of Fast Growth
- Engagement5 Tips for How to Deal With an Angry Customer
- Industry News/TrendsChurnZero’s 10 Customer Success Leaders to Watch in 2022
- Health ScoringHow to Measure the Effectiveness of Customer Health Scores
- Onboarding8 SaaS Onboarding Best Practices
- Customer FeedbackAn Abbreviated Guide to Customer Satisfaction Surveys (NPS®, CSAT, CES)
- Customer Success StrategySerious About Customer Success? Your CRM is Not Enough!
- MetricsHow to Transform Customer Success Into a Profit Center with Metrics and Forecasting
- Customer ExperienceCustomer Experience vs. Customer Success: Are They the Same?
- Company NewsChurnZero’s Greatest Hits from 2021 Feat. Top 10 Articles and Other Noteworthy News
- Industry News/TrendsTop 5 ChurnZero Webinars from 2021 to Watch and Share
- Company NewsChurnZero Establishes New European Headquarters to Support Global Growth
- ExpansionHow to Improve Your Customer Expansion Management Strategy
- Team StrategyHow Customer Success Software Benefits Your Sales, Marketing, and Product Teams
- Q&AQ&A Recap - Coach the Coach: Net Promoter Score (NPS) Calls
- Churn7 Step Guide to Perform a Customer Churn Analysis
- Industry News/Trends12 Key Takeaways from ChurnZero’s BIG RYG Customer Success Conference
- Team StrategyCustomer Success Skills: Striking a Balance
- Team StrategyCustomer Success capacity planning and budget guide
- Customer EducationCustomer education in SaaS: how to grow user competence, confidence, and capacity for change
- EngagementHow to Build Customer Rapport That Doesn’t Bore
- Customer ExperienceHow SaaS Companies Can Improve Customer Experience
- Onboarding6 Tips to Improve Customer Onboarding
- Technology7-Point Audit Checklist for Customer Success Software
- Technology5 Free Customer Success Tools
- Q&AQ&A Recap: 2021 Customer Success Leadership Study Results Revealed
- AwardsChurnZero Named Overall SaaS Category Winner in 2021 APPEALIE Awards
- SegmentationThe Importance of Customer Success Segmentation
- Customer LoyaltyCustomer Advocacy: How to Get Your Customers and Customer Success Team Invested
- Customer Success StrategyRethinking the Quarterly Business Review (QBR)
- Industry News/TrendsWhere Is Customer Success Headed in 2022?
- Industry News/TrendsAnnouncing the Winners of ChurnZero's 2021 ChurnHero Awards
- AwardsChurnZero Earns a 2021 Tech Cares Award from TrustRadius
- MetricsHow to Map Your Customer’s Vector Path To Determine Whether They’re Heading in a Positive Trajectory
- Industry News/TrendsTop 10 Customer Success Takeaways from SaaStr Annual 2021
- Q&A[Q&A] Customer Success Operations: Why You Need It & How to Set It Up for Maximum Revenue Impact
- NPSWhat is a Good NPS Score?
- Onboarding6 Steps to Rock Your Customer Success Software Implementation
- Engagement9 Common Difficult Customer Conversation Mistakes & How to Avoid Them
- ExpansionGetting Customer Success Comfortable with Sales Conversations
- Retention9 Customer Retention Strategies for SaaS
- AutomationAutomations for High Touch Customers
- Team StrategyReduce Churn: Craft Customer Success Compensation Plans That Attract Top Tier Talent
- Industry News/Trends3 In-Person Conferences to Attend Before 2021 Ends
- Customer Success StrategyQ4 Customer Success: Renewals and Retention Process
- EngagementFrom Burnout to Balance: Reinventing QBR Workflows for CS Leaders
- NPSComplete Guide to NPS: The Ultimate Question
- Team StrategyCustomer Success vs. Customer Support: Defining Role Boundaries
- Industry News/TrendsGoogle Search Trends for "Customer Success"
- Q&A[Q&A] Ready to Scale: The Tech Stack That Drives Your Digital Customer Success Program
- Q&AMeet Bree: CSM at ChurnZero
- Team Strategy5 pieces of career advice for starting in Customer Success
- MetricsEverything You Need to Know About Recurring Revenue
- TechnologyHow to Use ChurnZero to Share Customer Success Data Across Your Organization
- AwardsChurnZero Shortlisted for 2021 SaaS Awards
- Customer Success StrategyRules of Engagement for Customer Success and Sales: Considerations and Examples
- Customer Success StrategyQ&A: Why High Touch and Tech Touch Should Be Friends, Not Enemies
- MetricsWhat is Customer Lifetime Value and How to Calculate It
- Customer Success StrategyDefining the Gray Area Between Stretch-Fit and Bad-Fit Customers
- Q&AMeet Scott: Customer Support Team Lead at ChurnZero
- MetricsNet Revenue Retention vs. Gross Revenue Retention: Explained
- Team Strategy20 Customer Success Interview Questions to Ask CSM Candidates
- Team StrategyCustomer Success vs. Customer Support vs. Account Management vs. Professional Services: What’s the Difference?
- Industry News/TrendsTop 5 Udemy Courses to Upskill Your Customer Success Career
- AwardsChurnZero Receives 2021 Top Workplaces Award from The Washington Post
- ChurnQ&A: How to Conduct Customer Exit Interviews and Use What You Learn to Fight Churn
- RetentionWhy Retention is the Most Important Metric We Look At
- AwardsEY Announces You Mon Tsang as an Entrepreneur Of The Year® 2021 Mid-Atlantic Award Finalist
- Q&AMeet Morgan: Manager, Implementation Team at ChurnZero
- EngagementA Quick-Start Guide to Low-, Mid-, and High-Touch Renewal Outreach Using Plays
- Engagement[Q&A] B2B SaaS Benchmarks: How Does Your Company Compare to +1,500 of Its Peers?
- EngagementWhy You Need to Engage New Users Even After Product Launch
- Industry News/TrendsTop 5 Slack Communities for Customer Success Professionals
- Customer Success StrategyAchieving Customer Success Maturity: Focus Areas, Pitfalls, and Warning Signs
- AwardsChurnZero Named 2021 Category Leader for Customer Experience Software by GetApp
- Customer Journeys5 Essential Steps for Customer Journey Mapping Initiatives
- Customer Success StrategyCustomer Success Operations: Top Takeaways from ChurnZero Virtual RYG
- Industry News/TrendsTop 5 Customer Success Takeaways from TSIA Interact 2021
- Q&A[Q&A] Customer Success Maturity Model: Know Where You Stand
- AwardsChurnZero Named 2021 SIIA CODiE Award Finalist
- Company NewsA Letter From Our CEO: BIG RYG 2021
- Industry News/TrendsQ&A: Role of Customer Success According to Three Leading Investors
- EngagementHigh-Touch Customer Success and Automation: The Perfect Match
- Industry News/Trends5 Customer Success Newsletters to Subscribe To
- Expansion3 Key Takeaways From ‘Customer Expansion and Customer Success’ Panel
- Industry News/TrendsCS Career Guide: Customer Success Job Titles, Descriptions, & Salary
- Q&AQ&A: Surviving Stress in Customer Success
- Customer FeedbackWhy Customer Success Should Care About Review Sites And Which Ones To Focus On
- AwardsChurnZero Earns a 2021 Top Rated Award From TrustRadius
- Customer Success Strategy5 of the Best Customer Success Infographics
- OnboardingHow to Prepare for Customer Success Software Implementation
- Onboarding5 Reasons Why Holding Your Customers Hand Early On Can Be Beneficial For SaaS
- Industry News/TrendsTop 3 SaaStr Build Sessions to Watch On-Demand for Customer Success
- EngagementQ&A: The Right Way to Handle Customer Objections & Negotiations
- Industry News/TrendsChurnZero Represented in APPEALIE 2020 SaaS Leader Awards
- Q&AMeet Rachel: CSM at ChurnZero
- Engagement3 Behavioral Economic Principles for Customer Success
- Company NewsChurnZero Raises $25 Million in JMI Equity-Led Series B Funding
- Industry News/TrendsTop 3 Customer Success Takeaways from SaaStock Remote
- Team Strategy6 Key Takeaways From ‘Managing Friction Between Customer Success and Other Company Departments’ Panel
- Health ScoringQ&A: Surprising Insights About Customer Health Scores and Its Impact on Recurring Revenue
- Customer Success StrategyA Day in the Life of a Customer Success Manager Using ChurnZero
- Industry News/TrendsTop 20 Business Challenges for Customer Success and Resources to Help
- ChurnWhen customers give notice: handling the cancelation conversation
- Industry News/TrendsTop LinkedIn Learning Courses for Customer Success
- TechnologyCustomer Success, Your BI Tool Isn't Enough: Why Purpose-Built Wins
- ExpansionQ&A: Selling for People Who Don't Love Sales - Part 2
- Team Strategy4 Ways to Break Your Meeting Monotony
- Customer Success StrategyRetention Deficit: How To Keep Customers by Talking About More Than Your Product
- AwardsChurnZero Named Overall SaaS Category Winner in 2020 APPEALIE Awards
- Customer Success StrategyUnderstanding the Joint Success Plan: A Tool for Outcome-Based Customer Success Management
- ExpansionQ&A: Selling for People Who Don't Love Sales
- Customer Success Strategy3 Key Customer Success Insights that Drive SaaS Growth
- Industry News/Trends15 Customer Success Predictions for 2021
- AwardsChurnZero Once Again Named the #1 Momentum Leader by G2
- Customer Success Strategy5 Steps for a Smoother Customer Escalation
- Industry News/TrendsChurnZero’s 10 Customer Success Leaders to Watch in 2021
- Industry News/Trends10 Customer Success Blogs to Bookmark and Start Reading Today
- Company NewsChurnZero’s Greatest Hits from 2020 Feat. Top 10 Blog Posts and Other Noteworthy News
- Technology2021 Customer Success App Wish List
- Industry News/TrendsQ&A: Customer Success Study Results Revealed
- Industry News/TrendsChurnZero Named in Northern Virginia Tech Council 2020 Tech 100 Honorees
- Industry News/TrendsCustomer Success Team Spotlight: Criteria Corp
- Technology3 CEO Arguments to Win Budget for Customer Success
- Industry News/TrendsTop 3 SaaStr Scale Sessions to Watch On-Demand for Customer Success
- Customer Success StrategyTop 5 Most Popular ChurnZero Webinars to Watch and Share
- Customer FeedbackQ&A: How To Transform Reviews Into Recurring Revenue
- Team StrategyHow Customer Success Can Build a Relationship with Sales
- AdoptionA Quick-Start Guide To Low- and Mid-Touch Feature Adoption
- NPSHow to Use the Voice of the Customer in Your Renewal Conversations
- NPSHow To Benchmark Your NPS
- Industry News/TrendsThe Results Are In: BIG RYG 2020 Polls
- Industry News/TrendsCustomer Success Is Changing: Top SaaS CEOs Reveal What’s Ahead
- Customer Success StrategyTaskRay's Top 5 Steps to Long Term Customer Success
- Technology3 Considerations Before Building Customer Success Software In-House
- Team StrategyMoving from a Services-Based to a Core Customer Success Organization
- ExpansionThe SaaS Debate: Who Owns the Renewal and Upsell? Customer Success vs. Sales
- Industry News/TrendsTop 10 Customer Success Takeaways from BIG RYG 2020
- COVID-19 ResourcePreparing Your Team for an Uncertain Future
- Company NewsAnnouncing the Winners of ChurnZero's 2020 ChurnHero Awards
- Industry News/TrendsHobbying Hard or Hardly Hobbying? Relatable Quarantine Fails From the ChurnZero Team
- Industry News/TrendsTop 10 Customer Success Takeaways from INBOUND 2020
- Team StrategyCustomer Success and Product: How to Align Your Customer-Centric Stars (Part 2 of 2)
- Company NewsChurnZero Earns a 2020 Tech Cares Award from TrustRadius
- Customer Success Strategy3 BIG RYG Sessions that Help You Level Up as Customer Success Manager
- EngagementQ&A: How to Have More Strategic Customer Conversations
- Team StrategyCustomer Success and Product: How to Align Your Customer-Centric Stars (Part 1 of 2)
- Industry News/TrendsTop 10 Customer Success Takeaways from SaaStr Annual at Home
- Customer Success Strategy12 Quick and Easy Engagement Automations for Customer Success
- Industry News/TrendsTop 5 Must-Attend Virtual Conferences for Customer Success Professionals
- Customer Success Strategy8 BIG RYG Speakers to Follow on Twitter
- Industry News/Trends10 WTF (What's the Future?) Predictions for Customer Success
- Customer Success StrategyQ&A: The New Next Normal: Maturing Your Customer Engagement Approach to Meet Modern Needs
- Technology9 Must-Have Integrations to Level Up Customer Success Software
- COVID-19 Resource3 Customer Retention Strategies for the Pandemic's Next Wave
- Company NewsChurnZero Ranks No. 31 on the World's Fastest-Growing SaaS Companies List
- Company NewsChurnZero Named Finalist for 2020 SaaS Awards
- Customer Experience5 Ways to Reduce Churn by Delivering a Consistent Customer Experience
- Customer LoyaltyQ&A: Building a Forever Transaction with Every Customer
- Company NewsChurnZero Named Front Runner for Customer Experience Software
- Customer Loyalty7 Trust-Building Tactics to Increase Customer Loyalty
- Success StoryHow a Growing SaaS Company Increases Customer Motivation and Output During Implementation
- Team StrategyHow to Optimize Your Renewal Process When Sales Owns It
- Q&AMeet Jack, Implementation Specialist
- Retention7 Customer Marketing Strategies to Increase SaaS Retention
- RetentionHow Can Customer Support Work With Customer Success to Improve Retention
- Customer-CentricityQ&A: How Your Organization Can Achieve a Customer-First Transformation
- Team Strategy6 Most Common RFP Mistakes for Customer Success Software
- Industry News/TrendsThe Ultimate Customer Success Playlist to Keep You Motivated This Summer
- MetricsQ&A: Understand the Growth and Retention Metrics of SaaS Companies from Recent Surveys and M&A Activity
- Industry News/TrendsTop 10 Customer Success Takeaways from SaaStock Remote
- Team StrategyCustomer Success Operations 101: Drive Productivity with Purpose, People, and Process
- Industry News/TrendsStay-at-Home Customer Success Reading List
- Customer JourneysMeet Bri, Customer Success Team Lead at ChurnZero
- MetricsTop 4 Metrics Chief Customer Officers (CCOs) Must Know
- Customer ExperienceQ&A: How to Use Sales and Marketing Data to Create a Connected Customer Experience
- Q&AChurnZero Customer Success Professional Spotlight - Brian Hartley
- COVID-19 ResourceHow Customer Success is Rising from Response to Recovery: Usage Insights from ChurnZero
- Industry News/Trends7 Podcasts Customer Success Professionals Should Subscribe To
- COVID-19 ResourceQ&A: Customer Success - Gain Strength Now
- COVID-19 ResourceYour Game Plan for Customer Retention During Uncertain Times
- Team Strategy6 Essential Tactics to Create a Persuasive Business Case
- Q&AMeet Naomi, she’s not an actress but a real CSM!
- Customer JourneysQ&A: Lessons Learned: A Reflection on Customer Journey Mapping
- Company NewsChurnZero Earns a 2020 Top Rated Award From TrustRadius
- COVID-19 Resource3 Strategies to Help Customer Success Teams in Uncertain Times
- ChurnChurn Monster: Black Swan
- Company NewsG2 Reveals Best Software Companies 2020: ChurnZero Earns Spot on List
- Customer FeedbackCustomer Feedback: The Importance of Both Positive and Negative Reviews
- Company NewsChurnZero Partners with ESG to Offer Digital Customer Success Strategy Consulting Services
- Team StrategyHow to Nail Implementation and Customer Success Handoffs
- Customer-CentricityHow Online Communities Create Customer Advocacy and Retention
- Customer Success StrategyQ&A: Unpacking the Power of the Executive Business Review
- COVID-19 Resource7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar
- Adoption9 Walkthrough Tips To Increase Product Adoption
- Team Strategy4 Reasons Hierarchy Can Help CSMs and Their Customers
- COVID-19 ResourceYour Company Will Get A Taste of Remote Work. What Happens Post-Coronavirus Crisis? Try This Hybrid Remote Schedule That Works.
- ChurnChurn Reasons: You're Not Digging Deep Enough
- Team StrategyCustomer Success Starts Within: 6 Ways to Put Employees First
- Industry News/TrendsTop 10 Must Attend Conferences in 2020 for Customer Success Professionals
- AdoptionQ&A: Digital Customer Success Strategies to Drive User Adoption
- Onboarding5 Signs You May Need to Revamp Your Onboarding Process
- Customer Loyalty6 Ways to Spread the Customer Love
- Industry News/TrendsTop 5 Customer Success Takeaways from CCO USA
- Industry News/TrendsWhat’s the Job Outlook for Customer Success Professionals?
- Customer Success Strategy5 Reasons Why You Should Submit a Speaking Proposal for BIG RYG
- OnboardingQ&A: How to Streamline Onboarding to Reduce Churn
- Team StrategyIf You Don't Ask, The Answer Is Always No
- Engagement9 Well-Meaning Yet Harmful Phrases to Avoid with Customers
- Company NewsChurnZero Enhances Customer Success Capabilities with Zendesk Support Integration
- Success StoryChurnZero Power-Users Share Tips, Tricks and Best Practices
- Company NewsChurnZero Leverages LinkedIn Sales Navigator’s “Data Validation” to Improve Customer Data
- Industry News/TrendsChurnZero’s 10 Customer Success Leaders to Watch in 2020
- Success StoryCS Platform Increases Team Efficiencies and Optimizes Trial-to-Paid User Conversions – A Success Story
- Team StrategyLessons Learned about Building Remote Customer Success Teams from 4 Years on the Job
- Company NewsChurnZero Named Customer Success Leader in G2 Winter 2020 Momentum Report
- Company NewsChurnZero’s Greatest Hits from 2019: Feat. Top 10 Blog Posts and Other Noteworthy News
- Company NewsChurnZero Security: Announcing SOC 2 Type 2 Compliance
- Industry News/Trends20 Customer Success Predictions for 2020
- Customer Success StrategyQ&A: New Manager's Guide for a Customer Success Strategy Implementation
- Success StoryDashboards & Automation Drive Team Efficiency – A Success Story
- EngagementThe CSM's Guide to Holiday Gifting
- Industry News/TrendsCustomer SuccessCon Berkeley 2019 Takeaways
- Company NewsChurnZero Named in Northern Virginia Tech Council 2019 Tech 100 Honorees
- Customer Success StrategyQ&A: How to Get 20/20 Foresight for Your 2020 Customer Success Planning
- Company NewsChurnZero Leads Momentum Grid on G2 For Second Season
- ChurnThe Fear of Churn
- Success StoryHealth Scores and Automation Increase Team Productivity – A Success Story
- OnboardingQ&A: Rethinking Customer Onboarding to Accelerate Success
- ChurnChurn Monster: Know It All
- Customer Success Strategy6 Things CSMs Need to Do Today to Blow Q4 Out of the Water
- Q&AChurnZero Customer Success Professional Spotlight
- Customer-CentricityFostering a ‘Customer Success First’ Attitude Across Your Organization
- Company NewsChurnZero Named Overall SaaS Category Winner in 2019 APPEALIE Awards
- Customer Success StrategyQ&A: How to Build Effective Customer Success Plans
- Company NewsManage the Big Picture of Your Customers with ChurnZero and Teamwork Integrations
- Company NewsChurnZero Selected as Best Tech Startup Finalist in 2019 Timmy Awards
- ChurnChurn Monster: Unlucky
- RetentionHow to Proactively Engage Clients and Automate Your High Touch Service – A Success Story
- Company NewsChurnZero Announces New CCO, CMO, and VP of Sales
- Team StrategyCSM Confidential – Part 2: Dealing with Internal Challenges
- Company NewsChurnZero Named 2019 SaaS Awards Winner
- Industry News/TrendsTop 10 Customer Success Takeaways from SaaStr Scale
- Success StoryHow to Increase Your CS Team’s Efficiencies and Reduce Client Onboarding Time – A Success Story
- Company NewsChurnZero Leads G2's Momentum Report for Customer Success Software
- Q&AQ&A: Why It’s Time to Build a CS Ops Role in Your Organization
- Team StrategyReady for Vacation? 4 Tips to Help Every CSM Relax & Disconnect
- Team Strategy5 Common Mistakes Customer Success Managers Make When Managing Their Day
- ExpansionHow to Drive Conversions from Trial to Paid Subscriptions
- Company NewsChurnZero Announces Partnership with Zoho Marketplace
- Q&A[Q&A] A Day in the Life of a Customer Success Manager
- Customer Success StrategyCSM Confidential – Part 1: Difficult Customer Conversations
- AdoptionHow to Create a Great User Onboarding Experience That Leads to Product Adoption and Customer Success
- Team StrategySummer is Here – Bring on the Customer Success Interns!
- Customer Success Strategy4 Customer Success Lessons That You Can Learn From Playing Tetris
- Q&A[Q&A] How to Keep the Revenue Your Company Worked So Hard to Earn
- Team Strategy12 Steps to Conducting a Productive Customer Success Brainstorming Session
- Q&AChurnZero Customer Success Professional Spotlight
- ChurnChurn Monster: Championless
- Company NewsChurnZero Named 2019 Moxie Award Finalist
- Customer Success StrategyQ&A: The Case for Billable Customer Success
- Industry News/TrendsTop 10 Customer Success Takeaways from Technology & Services World 2019
- Retention6 Customer Retention Strategies That Keep Customers Coming Back
- Company NewsChurnZero Named SIIA CODiE Award Finalist
- Onboarding3 Tips to Onboard Your CSM and Speed Up Their Time to Value
- Company NewsChurnZero Raises $7M in Series A Funding Round
- ChurnChurn Monster: Acquired
- Customer-CentricityHow Customer Success Can Catalyze Customer-Centric Change
- Customer Success StrategyExpert Tips from Customer Success Leaders
- Company NewsTrustRadius Announces ChurnZero as a 2019 Top Rated Award Winner in Customer Success Software
- Customer FeedbackHow Best to Create a B2B Customer Survey
- RetentionUnderstanding the Real Impact of Improving Customer Retention
- ChurnChurn Monster: Bad Fit
- SegmentationIs Your Customer Segmentation Too Basic?
- Company NewsChurnZero Becomes One of the First Custom-Built Integrations on Segment
- Q&AChurnZero Customer Success Professional Spotlight
- ChurnChurn Monster: Cheater
- Industry News/TrendsCustomer Success Takeaways from SaaStr 2019
- Industry News/Trends2019 Customer Success Themed Grammy Playlist
- Industry News/TrendsChurnZero's 10 Customer Success Leaders to Watch in 2019
- Team Strategy3 Step Guide to Starting the Year Off Right
- ChurnChurn Monster: Ghosted
- Team Strategy5 Misconceptions Customer Success Has About Product
- Industry News/TrendsPredictions for Customer Success in 2019
- Industry News/Trends2018 in Review: ChurnZero’s Top 10 Blog Posts of the Year
- ChurnChurn Monster: Stuck
- Company NewsChurnZero Named Overall SaaS Category Winner in 2018 APPEALIE Awards
- Company NewsChurnZero Becomes a HubSpot Connect Beta Integrator
- Q&AChurnZero Customer Success Professional Spotlight
- Industry News/TrendsPrevent High-Effort Experiences with CES
- Success StoryHow to Scale Customer Support and Customer Success at Your Startup
- ChurnChurn Monster: Abandoned
- Company NewsChurnZero Named to the 2018 NVTC Tech 100 List
- Industry News/TrendsTop Customer Success Takeaways from Pulse Europe 2018
- Customer ExperienceHow Customer Success Differs from Customer Service, Experience & Everything Else!
- NPSBreaking Down the Ultimate Question – NPS
- Industry News/TrendsNailing the Customer Handoff Between Sales and Customer Success
- ChurnChurn Monster: Manic
- Customer Success StrategySteps to Proactively Manage Your Q4 Renewal Period
- Company NewsChurnZero: Customer Success Professional Spotlight
- Q&ACustomer Education: The Secret to Scale in Customer Success
- ChurnChurn Monster: The Victim
- Company NewsChurnZero Named a Leader in G2 Crowd's Fall 2018 Report
- Industry News/Trends10 Customer Success Takeaways from INBOUND 2018
- Team StrategyCustomer Success Manager Job Description that will Help You Find the Right Candidate
- Technology16 Ideas for Getting Started with Automated Alerts
- Q&ACustomer Success & Finance: Get Aligned!
- ChurnChurn Monster: Slacker
- Engagement5 Steps to Engaging Executives
- Q&AChurnZero Customer Success Professional Spotlight
- Onboarding5 Questions to Kickstart Your Customer Onboarding
- Customer Success StrategyMaking the Most of Your B2B Summer Customer Success Slump
- ChurnChurn Monster: Cash-Strapped
- Industry News/TrendsCustomer Success Summer Reading List
- Industry News/TrendsKey Takeaways from Customer Success Summit Canada
- Customer JourneysHow to Effectively Deal with a Bottleneck in Your Customer’s Journey
- ChurnChurn Monster: Disengaged
- Company NewsChurnZero Recognized by SIIA CODiE Awards as Best Customer Success Management Solution
- Customer JourneysMaximizing Customer Success Through Journey Mapping
- ChurnWhy More Companies Need to Adopt the Customer Success Mentality
- Industry News/TrendsInspiring Graduation Speeches that have Valuable Customer Success Lessons
- Team StrategyStrategies for an Effective Partnership between Customer Success & Sales – Part 2
- Team StrategyStrategies for an Effective Partnership between Customer Success & Sales – Part 1
- NPSAnswers to All Your NPS Questions
- Company NewsChurnZero Named CODiE Award Finalist for Best Customer Success Management Solution
- Industry News/TrendsKey Takeaways from Customer SuccessCon East 2018
- Team StrategyWhy Your Customer Success Team Needs Proper Sales Training
- Industry News/TrendsPulse 2018 Takeaways
- Customer Success Strategy10 Punny Customer Success Jokes
- Customer Success StrategySpring Cleaning Customer Success Checklist
- Industry News/TrendsWhat’s the Current Job Market for Customer Success Professionals Like?
- Company NewsChurnZero Team Named in Top 100 Customer Success Strategists
- EngagementSegmentation to Prioritize Customer Engagements
- Customer Success StrategyPro Tips from Customer Success Leaders
- Customer JourneysQ&A: Managing the Customer Journey to Accelerate Account Expansion
- Industry News/TrendsCustomer Success Takeaways from SaaStr Annual 2018
- Industry News/TrendsChurnZero’s 10 Customer Success Leaders to Watch 2018
- Industry News/TrendsCustomer Success Themed Grammy Playlist
- MetricsCustomer Success Metrics That Matter
- Industry News/Trends5 TED Talks that Translate to Customer Success
- Company NewsChurnZero Named Overall SaaS Category Winner in the APPEALIE Awards
- Company NewsChurnZero Recognized as a Leader in the Washington D.C. Tech Scene by G2 Crowd
- Customer Success StrategyCustomer Success Resolutions for 2018
- Team StrategyNPS - Now What?
- Q&A[Videos] Q&A With Customer Success Leaders
- ChurnPredictions for Customer Success in 2018
- Team Strategy[Infographic] Top 5 Traits of a Customer Success Leader
- Customer FeedbackVoice of the Customer - Part 3 - Close the Loop
- Customer FeedbackVoice of the Customer - Part 2 - Analyze and Respond
- Customer FeedbackVoice of the Customer - Part 1 - Moments of Truth
- Customer Success StrategyAdvice from Customer Success Experts
- Customer Success StrategyEnd of Year Customer Success Checklist
- Customer Success Strategy6 Scary Things About Customer Success
- Industry News/Trends5 Takeaways from Customer SuccessCon Seattle
- Health ScoringLead Scoring vs Customer Health Scoring
- Health ScoringCustomer Health Scoring: The Why & How
- Customer Success StrategyStop Acquiring Bad Fit Customers, Customer Health Webinar, and Building a Playbook
- MetricsBridging the Gap Between Customer Success and Marketing, CMOs and Customer Success, and Impactful Customer Metrics
- ChurnLearning Lessons from Churned Customers, Customer Retention Tips, and Why Customer Success fuels Growth
- ChurnTips for Avoiding Customer Churn Early, Big Companies Don't Churn. They Quit You., Customer Success to Drive Growth
- ChurnIdeas for Handling More Customers at Scale, Scaling Customer Success, and How Addressing Churn Saved Salesforce
- Customer Success StrategyCustomer Success Management Tips for Rebuilding the Partnership, How to Prepare for a Customer Success Interview, Customer Success is your Company's Success
- Team StrategyHow In-App Communication helps Customer Success Teams, Customer Success is a Growth Engine, Aligning Sales and Customer Success
- EngagementSimplify Handoffs between Sales and Customer Success, The Importance of User or Customer Onboarding, the Anatomy of a Customer Success Quarterly Business Review
- Expansion5 Alerts Customer Success Teams Need, Who Handles Upsells?, and NPS: More Than Just a Number
- EngagementYour Point of Contact Left: Now What?, Customer Success Hiring Questions, and Engaging Customers without Annoying Them
- Team StrategyRipples of Customer Success Across Your Organization, Handoffs Between Sales and Customer Success, and Boosting Customer Success Team Morale
- AdoptionDriving Adoption as a CSM, Tracking Red Flag Metrics, and 5 CS Post-Sales Pitfalls
- Customer Success StrategyCelebrating Customer Successes, Speaking your Customer's Language, and Getting Ahead of Fires
- EngagementTips for Handling Customer Problems, Customer Success Myths Busted, and Improving Productivity with Automation
- Customer Success StrategySetting Expectations with Customers, Becoming a Customer Success Leader, and The Difference Between Customer Success and Account Management
- Customer Success StrategyWhy Customers aren't using your SaaS Solution, 10 Biggest Mistakes in Customer Success, and Levering Customer Success Automation
- EngagementDear CSM: Stop calling customers just to "Check In", Marketing, CS, and Sales Alignment, and Getting CS Budgets Approved
- EngagementThe importance of defining your users' onboarding story, tips to up your QBR game, how to hire a proactive CSM
- NPSOptimizing for the 3 stages of churn, ways to build a customer's perspective journey map, unexpected reasons why CS helps you scale
- SegmentationHow to get Product excited to work with CS, static vs dynamic segmentation models, moving from Support to a career in CS
- Churn4 types of churn, 3 approaches to maximizing CLV, 2 elusive metrics everyone biffs, 1 start-up who beat average churn by 1000% - and ChurnZERO
- ChurnCritical onboarding mistakes to avoid, what works (and doesn't!) for structuring CS, predicting churn without machine learning
- ChurnWinning back cancelled customers before they churn, lesser-known ways churn hurts your company, key metrics for new CS platform users
- ChurnThe anatomy of passives and detractors in NPS, why you need to call your churning customers, the only 2 reasons customers churn
- Company NewsChurnZero Release Notes - April 2017
- Customer ExperienceRemedies for unhealthy customer symptoms, reasons to hire CS leadership before Sales, why your customer experience feels impersonal & mechanical
- EngagementDetermining the right number of accounts per CSM, NPS challenges for CS teams, key steps for an effective QBR process
- Customer LoyaltyHabits of highly effective CS teams, CS as the foundation for predictive Sales & Marketing, the Value Framework & customer loyalty
- Customer Success StrategyThe fundamental flaw of proactive CS, fixed vs. growth mindset in CS, strategies to revamp your onboarding
- Company NewsChurnZero Release Notes - March 2017
- Q&AMethods for measuring customer loyalty, why CS isn't just a feel-good name for account management, can successful customers crisis-proof your company
- ChurnIdentify leading indicators of churn, how to tell if you're joining a CS-focused company, the right customers at the right time
- Customer LoyaltyHow wrong customers can cripple your growth, reasons sales should care about CS, how to make your customers fall in love with you
- ChurnBusting Customer Success myths, should you prioritize churn or growth, why CS pros make the best leaders
- Customer FeedbackStrategies to convince customers to upgrade, building effective customer surveys, how Sales can impede CS
- Customer FeedbackCustomer-centric success milestones, how your CAC can determine your company's fate, why customer feedback is everything
- EngagementBuilding a QBR process for your CS team, boosting your day-to-day productivity as a CSM, key CS metrics you should be measuring
- ChurnWhy you can't offset churn with upsells, techniques for better understanding your customers, avoiding CS getting stuck in a vacuum
- ChurnCustomer Experience trends, why churn should be a sales rep problem, tricks for upselling and cross-selling
- Industry News/TrendsCustomer Success in 2017: Trends that will shape the landscape, planning new targets, resolutions you should make - and keep
- ChurnIsolating churn you can ignore, scaling CS with logical customer segmentation, approaches for proactive CS
- Customer ExperienceMaking customers' first experiences count, why you should love your unhappy customers, calculating customer delight
- Customer Success StrategyThe importance of starting customer relationships right, how CS reduces cost of customer acquisition, why CS and Product should be BFFs
- Team StrategyTips for aligning CS and Sales, whether CSMs should be product experts, the important math of CS
- AdoptionQBR mistakes to avoid, how annual plans can reduce churn, linking customer education to product use and adoption
- ChurnThe essential skill set for CSMs, putting the value in value pricing, improving product focus to reduce churn
- ChurnThe art of strategic conversations in CS, learning opportunities from churn, ways to make CS a key business metric
- ChurnThe case for CS as a critical business investment, stretch v. bad-fit customers, types of churn and how to combat each
- ChurnInsightful ways to analyze churn, SaaS Quick Ratio as a growth trajectory, tricks for up-selling & cross-selling
- ChurnWho has skin in the CS game, the pain of bad-fit customers, techniques to combat involuntary churn
- ChurnLeading indicators of customer success, effective success stories, email campaigns that reduce churn
- MetricsBridging the efficiency gap between Sales and CS, key retention metrics, why CS should be an early SaaS startup hire
- ChurnWhen churn isn't a bad thing, ideas for automating personal emails, principles of a customer-centric company
- ChurnCurrent customers as catalysts, startup spend on churn, CS listicle of retention strategies
- Customer JourneysBuilding a productive CSM calendar, transitioning from touchpoints to customer journeys, the power of documentation for CS
- Customer Success StrategyTraditional v. Performance CS, infatuating your customers, advice on ideal SaaS pricing
- EngagementKey questions for your next CS hire, tips for handling unreasonable customers, keeping a customer when your champion leaves
- MetricsKey metrics for CS execs, making every employee a part of CS, the importance of your CLV:CAC ratio
- ChurnCS as a SaaS growth strategy, measuring churn the right way, cultivating super users
- Customer Success StrategyPutting the marketing in customer success, the power of cohort analysis, engaging executives early to drive success
- ChurnHow to stop CS firefighting, turning customers into advocates, data-driven hacks to reduce churn
- Customer LoyaltyMinding the relationship gap, learning from masters of CS, checking in on B2B trends, achieving the owners mindset
- Customer Success StrategyConversational marketing & the future of CS, why companies fail their customers, habits of highly proactive CSMs
- Team StrategyEnsuring CS Success - decisions to make, org structures to consider, who to hire and comps plans that produce results
- Customer Success StrategyWhy CSM needs to be a single digit hire, luxury & customer success, excuses to talk to your customers
- ChurnPerfect timing for upsells, avoiding flawed CS frameworks, the power of proactive customer education
- ChurnThe magic of cross-functional communication, sales mistakes that lead to churn, achieving CS transformation
- Team StrategyInsights from your internal teams, lessons from a CS close-call at Zendesk, "fail-fast" moments to avoid
- Industry News/TrendsGetting CS & Sales on the same page, the danger of canned metrics and a check-in on 2016 CS Trends
- ChurnKayne West, Customer Success v. Customer Service, Churn Reduction Tips
- EngagementThe importance of segmentation - key post-implementation milestones and internal comms about customer success
- Customer Success StrategyAvoiding the 'where did we go wrong' moment, Millennial Customers and the Customer Success Tipping Point
- Customer Success StrategyStealing Customers, Anatomy of Connected Customers & CSM's New BFF
- Customer Success StrategyVeto Power, Customer Success Stories, Upselling Tricks and CABs
- Industry News/TrendsTechBUZZ Win, the Start of Q2 & Customer Success Learning Cultures
- Industry News/Trends#TechBUZZ2016, Churn-Fighting Techniques & CCOs
- Customer Success StrategyRules, Data, Instagram and HelloFresh
- ChurnChurn Rates! And More Math
- Customer Success StrategyTen Tips and Steps, Chips and Monthly Goodies
- Industry News/TrendsTop Ten, Two on Cars and Dreaming of Unicorns
- Industry News/TrendsHumans, machines, humans again
- EngagementMusic, Cars and Apps
- Industry News/TrendsEveryone's going subscriptions and 2016 starts... NOW!
- Customer ExperiencePrimers, tips, the best and the worst
- RetentionSports, the best SMB retention rate and the Next Big Thing
- MetricsMath, money and more...
- MetricsFrom 16 to 5 to 1!
- TechnologyInvest in your tech and sad tale of Fab
- Customer Success StrategyPlatform leakage, college churn and building moats
- Company NewsGoing for Success
