Customer Expansion and Renewal
If you are a subscription business, customer retention and account expansion are essential in driving your growth engine. Our solution arms Customer Success and Account Management teams with the right insights to accurately forecast renewals and identify accounts with upsell and cross-sell opportunities.
ChurnZero’s renewal and expansion management software will help your Customer Success team surface every account opportunity, faster and easier than ever before.
Renewal management requires timely outreach activities. With the ChurnZero Command Center, you can easily see in a comprehensive calendar view your scheduled customer renewal meetings as well as upcoming renewals (90, 30, and 7 days out) and due renewals.
Timely engagement around renewal management is critical. ChurnZero can automate tasks and communications around renewals using Plays, so your customers can enjoy the experience of high-touch services without your Customer Success Managers having to do any of the legwork.
Monitoring adoption trends is key to account expansion management. Looking at usage data and license utilization, your team can easily identify which accounts are ready for upsell or cross-sell opportunities.
