In-app communications
ChurnZero’s digital engagement tools let you build digital-touch strategies, streamline communications, spark collaborative interactions, and celebrate customer achievements, all within your application.
Communicating to customers just got a lot easier
ChurnZero’s in-app communication tools allow you to deliver targeted messages to customers within your product while they’re using it. Features include:
- In-app announcements: Get your message front and center when users log in.
- Surveys: Get a higher participation rate with surveys that live within your platform.
- Success Centers: A purpose-built, centralized space for critical information, resources, documents, videos, announcements, and more.
- Walkthroughs: Support customers within your application by providing announcements, training, videos and other valuable content as they work.
“ChurnZero is helping me to interact/target with end-users while they are in the platform with messaging. This allows me to direct customer attention to the least used features, products, and subscription content. It also aids in identifying which customers would benefit from nurture tactics to prevent churn.” — Wendy O., via G2
Ways to use in-app communications
Use segmentation to send in-app announcements at the right moment for peak relevancy.
Deliver surveys simultaneously via email and in-app for multi-channel visibility.
Track views and clicks to refine your engagement strategies.
Display customer journey progress to promote accountability and build trust.
Agentic AI that knows your business inside out.
ChurnZero’s AI Knowledge Sources is an industry-first capability that connects your AI agents directly to the knowledge your team already relies on, so they understand your business as well as your customer data.
The more info your agents have, the smarter they get. AI Knowledge Sources adds another critical layer: your company’s documentation, playbooks, and product knowledge.
By connecting your internal and external knowledge sources (e.g., Zendesk or Confuence), ChurnZero AI agents become even smarter digital teammates, automatically referencing trusted sources as they analyze customer interactions, recommend next steps, and help you scale.