Collaborate with customers
Guide your customers to success with innovative ways to engage.
Build long-term loyalty as your customers’ coach and champion on their road to success. ChurnZero’s collaboration tools help you show customers the way forward, and know how they’re doing.
Journeys
Manage the entire customer lifecycle with ease. ChurnZero’s repeatable, customized Journeys help you guide customers efficiently through projects and processes across all use cases.
Account Insights
Customize dashboards and share them directly with customers to display dynamic timelines, dashboards and metrics enabling collaboration.
In-app communications
Engage your customers when they’re focused on your product. ChurnZero’s in-app messaging lives within your native application so you can target customers with the right message, at the ideal time.
WalkThroughs
Introduce customers to your product with engaging, in-app guides. Highlight new features, provide tips and tricks, celebrate milestones, and display valuable content.
Success Centers
ChurnZero’s Success Center gives you and your customers a central, shared space to communicate and collaborate in their success. You can display it within your product, and customize it at the user level.
Surveys
Customize and launch NPS®, CSAT, CES or custom surveys to capture the sentiment of your customers throughout engagements and lifecycle milestones. Leverage ChurnZero’s in-app tools to launch directly within your platform to encourage participation.
Learn more
Get more details about all ChurnZero Customer Success software features.
“ChurnZero is truly a game changer for managing your customers at scale. I can segment our customers like never before, enabling me to send targeted outreach to all my customers. ChurnZero ultimately unlocks scale and enables us to handle a lot of communication with a relatively small CSM bench.”
— Patrick V, Director of Customer Success, via G2
Improve team productivity
Customer Success AI™
Increase automation and personalization across the customer lifecycle with Customer Success AI™.
Launchpad
ChurnZero’s library of customizable templates lets you increase consistency and efficiency. You’ll never have to start from scratch again.