In-app product WalkThroughs
WalkThroughs are multi-step guides that display directly within your app. Use them to showcase new features, provide product tours for new users, or simply display content to the right person at the right time.
Increase adoption within your product with WalkThroughs
ChurnZero WalkThroughs allow you to directly engage and support customers within your application. Track interaction with WalkThroughs to measure their effectiveness, and create further automation for those following the steps to increase your customer engagement. With additional context, instruction, and use cases for any feature or touchpoint, WalkThroughs create a more intuitive and engaging experience for your customers, and turn vague announcements into useful, actionable information.
“ChurnZero is critical for all proactive ( engagement) and reactive churn initiatives within our org. Additionally, we utilizing ChurnZero for our onboarding experience and to on new goals.” – Chelsey K., via G2
Showcase your product right within your product
Benefits
Target each WalkThrough to new or existing account or contact segments, creating tailored experiences.
Trigger automation based on user behavior like completion, abandonment rates, and step engagement (views or clicks).
Create as many WalkThroughs as you need, without limitations.
Customize each WalkThrough’s length, triggers, step types, color schemes, and more to align with your application’s branding.
Use cases
Welcome new users with a guided product tour.
Introduce feature releases and enhancements.
Drive adoption of lesser-known features with best practice tips.
“The ChurnZero AI tool really helps me when I am stumped on how to craft emails and/or feedback on things! It really is a lifesaver.” – Verified customer, via G2
Agentic AI that knows your business inside out.
ChurnZero’s AI Knowledge Sources is an industry-first capability that connects your AI agents directly to the knowledge your team already relies on, so they understand your business as well as your customer data.
The more info your agents have, the smarter they get. AI Knowledge Sources adds another critical layer: your company’s documentation, playbooks, and product knowledge.
By connecting your internal and external knowledge sources (e.g., Zendesk or Confuence), ChurnZero AI agents become even smarter digital teammates, automatically referencing trusted sources as they analyze customer interactions, recommend next steps, and help you scale.