Increase adoption within your product with WalkThroughs
ChurnZero WalkThroughs allow you to directly engage and support customers within your application. Track interaction with WalkThroughs to measure their effectiveness, and create further automation for those following the steps to increase your customer engagement. With additional context, instruction, and use cases for any feature or touchpoint, WalkThroughs create a more intuitive and engaging experience for your customers, and turn vague announcements into useful, actionable information.
Showcase your product right within your product
Benefits
- Target each WalkThrough to new or existing account or contact segments, creating tailored experiences.
- Trigger automation based on user behavior like completion, abandonment rates, and step engagement (views or clicks).
- Create as many WalkThroughs as you need, without limitations.
- Customize each WalkThrough’s length, triggers, step types, color schemes, and more to align with your application’s branding.
Use cases
- Welcome new users with a guided product tour.
- Introduce feature releases and enhancements.
- Drive adoption of lesser-known features with best practice tips
Why customer success teams love ChurnZero’s product WalkThroughs
“(ChurnZero) is helping us figure out reasons clients may not be getting value from our ” — Thomas N. , and how we can better help them get the value that they are expecting.
Customer success leaders
can drive greater adoption across their entire customer base.
Customer success operations
can create repeatable, multi-step campaigns, activated automatically.
CSMs
can focus more on customer relationships and less on customer support.
Customers
can get help on how to use the product when they need it most.
Learn about all the features of ChurnZero customer success software
Core customer success features
Segment customers create automated plays and journeys, get detailed reporting, and a better understanding of the health of your customer base.
Digital engagement tools
Everything you need to create personalized, automated communications with your customers, right within your product.
ChurnZero power tools
ChurnZero offers a suite of tools to increase your efficiency and elevate your customer success, including:
- Customer Success AI™
- Launchpad, our best-practices template library
- Predictive CS analytics
- Detailed renewal forecasting
- Advanced reporting tools
- Learning management system integration