Predictive CS analytics
ChurnZero’s Success Insights harnesses machine learning to help you anticipate churn risks and engage proactively with customers who need your attention the most.
“ The and data provided by ChurnZero empower us to anticipate customer needs and address potential issues before they become problems. This proactive approach has had a significant impact on our customer retention rates.” — Tristan E.
Predictive analytics for customer success: Success Insights
Success Insights goes beyond traditional health scoring to detect risks that might remain invisible through other measures.
It analyzes your customer data deeply to uncover hidden factors that correlate to churn, then scans your accounts for these patterns and behaviors. You gain a second source of awareness, besides health scores, that doesn’t require your team to analyze extensive datasets.
Success Insights acts as your early warning system, categorizing customers into risk levels, highlighting accounts that require immediate attention, and flagging upcoming renewal dates. The more quality data ChurnZero has on your customers, the more accurate these insights become.
Set up Success Insights to deliver risk reports on a regular schedule, providing you with a valuable source of insights for fine-tuning retention and revenue strategies and optimizing your customer journeys.
Success Insights dashboard
“The comprehensive analytics provided by ChurnZero have proven invaluable, offering deep into customer interactions and preferences, ultimately empowering us to make data-driven decisions for improved customer retention.” Natalia K.
The benefits of predictive analytics in customer success
Understand what success means to your customers
Success Insights identifies risk based on customer data, not general benchmarks, so you have greater insight into what makes customers churn.
Optimize your resources
You and your team will spend less time manipulating data so you can focus on customer retention and satisfacation.
Become a more data-driven team
Success Insights will uncover potential blindspots and identify risk factors that may not have otherwise been surfaced. Now, you have the opportunity to develop and execute a save strategy for these customers that might have been surprise churn notifications later down the line.
Why customer success teams love ChurnZero’s predictive analytics
“The platform provides analytics and to help businesses better understand their customer base, build relationships with customers, and identify opportunities to increase customer loyalty. ChurnZero helps businesses better understand their customers and their needs and create more loyal customers. The benefits include improved customer retention, increased customer lifetime value, and better customer relationships. ” — Henry L.
Customer success leaders
get a deeper understanding of the specific behaviors that signal customer success, or customer churn.
Customer success operations
gain a new analytical tool to identify at-risk customers without extensive manual analysis.
CSMs
get alerted to hidden risks in accounts whose health scores may not indicate it—and can engage to address these churn risks proactively.
Learn about all the features of ChurnZero customer success software
Core customer success features
Segment customers create automated plays and journeys, get detailed reporting, and a better understanding of the health of your customer base.
Digital engagement tools
Everything you need to create personalized, automated communications with your customers, right within your product.
ChurnZero power tools
ChurnZero offers a suite of tools to increase your efficiency and elevate your customer success, including:
- Customer Success AI™
- Launchpad, our best-practices template library
- Predictive CS analytics
- Detailed renewal forecasting
- Advanced reporting tools
- Learning management system integration
