Effectively Engage with Customers
ChurnZero’s powerful customer segmentation analysis tool lets you easily define specific groups of customers based on your rich set of customer data. These segments are the foundation of everything your team does in ChurnZero, and your ability to segment customers is unlimited. By truly understanding your customers, you’ll know when and how to effectively engage them.
Customer segmentation allows you to find at-risk customers, analyze usage behavior, track customer trends, target potential upsells at the ideal time, and understand how your team is engaging with customers. Segments also power other ChurnZero features such as Alerts, Plays, Journeys, ChurnScores, and NPS campaigns by giving you the specific customer data you need to take action and automate.