Customer segmentation
Say goodbye to one-size-fits-all customer success with targeted, scalable journeys and communications that match your customers’ needs, lifecycle stages, industries, and health scores.
Better customer experiences start with segmentation
“I love the way all of my accounts are organized, how I can create an endless number of based on the identifiers I need most, and how I can create plays for my accounts.” – Alondra P., via G2
Segment customers by:
Active customers
Account status
Customer size/product type/industry
Customers who use/don’t use specific features
Churned customers (why, when, where they went, and more)
Customer sentiment
New, mature, at-risk customers
Customers with decreased license utilization
Negative/positive NPS scores
Contact-specific lists
Decision makers at accounts
Admins at accounts
Customers with upsell potential
“I love the ability to build very rich, specific segmentation on application usage. The ability to set success goals with customer outreach gives ease to understanding the full impact of our outreach.” – Sean Z., via G2
Agentic AI that knows your business inside out.
ChurnZero’s AI Knowledge Sources is an industry-first capability that connects your AI agents directly to the knowledge your team already relies on, so they understand your business as well as your customer data.
The more info your agents have, the smarter they get. AI Knowledge Sources adds another critical layer: your company’s documentation, playbooks, and product knowledge.
By connecting your internal and external knowledge sources (e.g., Zendesk or Confuence), ChurnZero AI agents become even smarter digital teammates, automatically referencing trusted sources as they analyze customer interactions, recommend next steps, and help you scale.