Real-time alerts
Get notified when there are changes in customers’ accounts, usage, health scores, significant milestones, and much more.
Stay up-to-date on customer health
Real-time alerts help you and your customer success team stay informed on when you need to engage customers, without monitoring dashboards and customer profiles.
Notifications can arrive through multiple channels including your ChurnZero app, email, and Slack and Teams chatbots, and can be delivered to people without ChurnZero access. All ChurnZero users can decide when and how they receive alerts.
Get alerted to changes in your customer accounts
“Advanced analytics and predictive capabilities enable better churn and health forecasting, while automated and personalized engagements help reduce churn rates and increase customer satisfaction. ChurnZero is making our lives easier and providing ample opportunities for success!” – Yvonne L., via G2
Ways to use alerts
Give account owners a notification when their account is a fit for expansion.
Remind your team to close an opportunity on an account’s renewal date.
Notify account owners of risky customer behaviors for immediate action.
Monitor customer satisfaction to be more proactive and prevent churn.
“The , playbooks, & journeys free up our time and increase our awareness of customer health in real time.” – Jeff M., via G2
Agentic AI that knows your business inside out.
ChurnZero’s AI Knowledge Sources is an industry-first capability that connects your AI agents directly to the knowledge your team already relies on, so they understand your business as well as your customer data.
The more info your agents have, the smarter they get. AI Knowledge Sources adds another critical layer: your company’s documentation, playbooks, and product knowledge.
By connecting your internal and external knowledge sources (e.g., Zendesk or Confuence), ChurnZero AI agents become even smarter digital teammates, automatically referencing trusted sources as they analyze customer interactions, recommend next steps, and help you scale.