- Command Center
- Customer Health Scores
- Customer Segmentation
- Customer Journey
- Account Insights
- Success Centers
- Real-Time Alerts
- Plays & Automation
- In-App Communications
- WalkThroughs
- Surveys
- Reporting
- Success Insights
- Collaboration Chatbots
- Custom Dashboards
- Rest API
Command Center:
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Real-Time Customer Alerts
With Real-Time Alerts, you can be there for your customer when it matters, and get alerted the moment an important customer event happens. Real-Time Alerts allow you to understand customer behavior as it occurs and inform your team when high-priority customer situations arise and engage at the ideal time.
Real-Time Customer Alerts
Inform your team when high-priority customer situations arise with real-time Alerts. Understand customer behavior as it occurs and keep on top of critical customer actions. With real-time Alerts, you will have the information you need to stay informed and proactively engage customers at the ideal time.
With ChurnZero’s Real-Time Alerts, you choose when, how, and why you are notified. They can be triggered by multiple conditions. For example, when an event occurs or when a customer enters a new segment. Real-time customer Alerts are delivered through a variety of channels, including ChurnZero, email, Slack, Microsoft Teams, and text message.