Customer Health Scores

ChurnScores measure a customer’s overall engagement and satisfaction with your product or service and indicate their likelihood for renewal or churn. You’ll get a deeper understanding of your customer’s health so you can proactively engage your customers before they head too far down a wrong path.

Screenshot of ChurnZero CHurn Score at the Account Level

Customizable ChurnScores

Using multiple weighted factors and custom criteria, ChurnScores can be developed based on your business. Pairing customer health scores with alerts, plays, and journeys allow you to keep an eye on customers who are at risk of non-renewal as well as easily identify promoters.

ChurnScores provide another way for you to keep track of the actionable information about your customers to support overall satisfaction and retention.

Learn More about HealthScores

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about Health Scores