Customer Health Scores
Improve Customer Experience and Retention with Customer Health Scores
A customer health score, or what we call a ChurnScore, measures a customer’s engagement and satisfaction with your company and its product or service. It indicates the customer’s likelihood to renew or expand.
Using multiple weighted factors and custom criteria, ChurnScores can be developed based on your business. Pairing customer health scores with alerts, plays, and journeys allow you to keep an eye on customers who are at risk of non-renewal as well as easily identify promoters.
ChurnScores provide another way for you to keep track of the actionable information about your customers to support overall satisfaction and retention.