The customer success blog with ideas and inspiration on retaining your customers! Topic AI Digital CS Engagement Management Onboarding Operations Product Adoption Research Retention All other topics Subscribe to the newsletter UBridging the efficiency gap between Sales and CS, key retention metrics, why CS should be an early SaaS startup hireWhen churn isn’t a bad thing, ideas for automating personal emails, principles of a customer-centric companyCurrent customers as catalysts, startup spend on churn, CS listicle of retention strategiesTraditional v. Performance CS, infatuating your customers, advice on ideal SaaS pricingKey questions for your next CS hire, tips for handling unreasonable customers, keeping a customer when your champion leavesCS as a SaaS growth strategy, measuring churn the right way, cultivating super usersPutting the marketing in customer success, the power of cohort analysis, engaging executives early to drive successHow to stop CS firefighting, turning customers into advocates, data-driven hacks to reduce churnMinding the relationship gap, learning from masters of CS, checking in on B2B trends, achieving the owners mindset4 1234567891011121314151617181920212223242526272829303132333435363738394041424344 5
Bridging the efficiency gap between Sales and CS, key retention metrics, why CS should be an early SaaS startup hire
When churn isn’t a bad thing, ideas for automating personal emails, principles of a customer-centric company
Key questions for your next CS hire, tips for handling unreasonable customers, keeping a customer when your champion leaves
Putting the marketing in customer success, the power of cohort analysis, engaging executives early to drive success
Minding the relationship gap, learning from masters of CS, checking in on B2B trends, achieving the owners mindset