The Customer Success blog with ideas and inspiration on retaining your customers.
- Case Study
HackerRank eliminates one-to-one customer training with Northpass and ChurnZero
- Industry News/TrendsWhere do you stand?: Five hot topics of debate in Customer Success
- Customer Success benchmarks: headcount and budgets
- Customer Success StrategyFacing economic challenges in Customer Success? Revisit the foundations of your program
- Industry News/TrendsWho owns customer renewals and expansions: Customer Success, sales or account management?
- RetentionHow to bounce back stronger when a customer champion leaves with Ali Cudby
- Customer Success StrategySystems, controls and client outcomes: a recipe for credibility and respect
- TechnologyFive tips on AI prompt writing (with real world Customer Success examples)
- TechnologyCustomer Success tech stack: research and outlook
- The two most important stages of customer lifecycle management in uncertain times
- Team StrategyBalancing stress as a CSM: Six lessons I wish I’d learned sooner
- MetricsThe crucial nuance behind seven top Customer Success metrics for SaaS companies