The Customer Success blog with ideas and inspiration on retaining your customers.
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- EngagementThe power of positive reinforcement: 13 customer wins worth celebrating
- RetentionEmpowering your customer success team through community
- EngagementHow to lead quarterly business reviews (QBRs) customers want to attend
- ManagementWhat is a chief customer officer? [definition, responsibilities, characteristics]
- Management5 tips for first-time managers in customer success
- RetentionChurn analysis: 3 approaches for getting to the bottom of churn
- AdoptionHow to hook customers on your product's value with Jeff Newman
- RetentionThe 16 signs, symptoms and causes of customer churn in SaaS
- RetentionCustomer offboarding: How to part on great terms with Sean Brookover
- Misc.ChurnZero product release notes: Q2 2023
- What to consider when transitioning to a digital customer success strategy
- ManagementFrom customer success to the C-suite: 5 career lessons from women working in tech
