The Customer Success blog with ideas and inspiration on retaining your customers.
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Category: Research
- ResearchThe state of customer revenue leadership: 2025 benchmark report
- Research2025 SaaS benchmarks on retention and AI: How does your company compare?
- ResearchThree 2024 Customer Success Leadership Study key findings and what they mean for CS leaders
- ResearchInsights from the 2024 CS Leadership Study
- ResearchCSM Confidential: What your CSMs need from you to succeed in 2024
- Research2024 SaaS retention benchmarks: How does your company compare?
- ResearchHow much do SaaS companies spend on CS?
- ResearchThe average customer success budget ranges from $110,500 to $667,250
- ResearchThe top 9 customer success metrics for 2024
- ResearchWhat’s next for CS? Essential insights from the 2023 Customer Success Leadership Study.
- ResearchShould customer success have veto power over bad-fit customers?
- ResearchA look at customer retention benchmarks for SaaS in 2023