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Stop renewals and upsells from dragging out through the holidays with four simple steps

Stop renewals and upsells from dragging out through the holidays with four simple steps

by Emily Nesterick | Nov 23, 2022 | Expansion

This is a guest article by Stephanie Neale, CEO, Blind Zebra, a sales and client success training company for B2B pros. The holiday season is filled with indulgent food, joyful family time, and cheerful decorations. It truly is the most wonderful time of the year....
How to increase net revenue retention with Customer Success qualified leads (CSQLs) and strategic operations

How to increase net revenue retention with Customer Success qualified leads (CSQLs) and strategic operations

by Emily Nesterick | Sep 30, 2022 | Expansion

Why is it that the need for operations in marketing and sales is never questioned, yet Customer Success isn’t given the same allowance? Organizations invest in MQL and SQL processes without fail. But they stop short of extending that same support to CS generate...
Is it magic, or ChurnZero? SalesIntel reveals the secrets of its expansion success.

Is it magic, or ChurnZero? SalesIntel reveals the secrets of its expansion success.

by Emily Nesterick | Apr 15, 2022 | Expansion

Have you ever wondered how certain companies know exactly the right moments to reach out with an offer? Sometimes, the outreach is so spot-on and intuitive, you don’t even realize you’re being pitched. As acclaimed mentalist Tony Corinda said, “Good...
How to Improve Your Customer Expansion Management Strategy

How to Improve Your Customer Expansion Management Strategy

by Cori Pearce | Dec 17, 2021 | Expansion

Customer acquisition and customer retention are cornerstones of building and maintaining revenue, but customer expansion — and a robust customer expansion strategy — can also be pillars of success. They enable businesses to provide more value to their...
Getting Customer Success Comfortable with Sales Conversations

Getting Customer Success Comfortable with Sales Conversations

by Emily Nesterick | Sep 16, 2021 | Expansion

When asked to sell to customers, Customer Success Managers (CSMs) are often scared of coming off as too pushy or getting a “no.” There’s a common (albeit misplaced) fear among CSMs that sales talk will tarnish...
3 Key Takeaways From ‘Customer Expansion and Customer Success’ Panel

3 Key Takeaways From ‘Customer Expansion and Customer Success’ Panel

by Bri Adams | Apr 15, 2021 | Expansion

Customer acquisition often gets all the glory in SaaS. But if you don’t retain (and more importantly grow) the customers you have, growing your own business becomes a Sisyphean task – forever filling a leaky bucket. Customer expansion is transformative to...
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