Customer Success Resources
Gain free access to our top Customer Success resources and downloadable content for Customer Success professionals through ChurnZero’s Resource Library.
Featured
How much do SaaS companies spend on CS?
Learn how much companies spend on customer success and see how your budgets stacks up.
Artificial Intelligence
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Digital CS
How to Drive Predictable Revenue Using Customer Health Scores
How to Use Milestones to Drive Desired Outcomes
How to Use Custom Dashboards to Optimize Customer Success Teams
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Engagement
What’s your customer’s love language? Disruptive questions will tell you.
Impact Webinar – High Touch and Low Touch Customer Engagement Strategies
Impact Webinar – Leveraging Platform WalkThroughs to Boost Adoption and Engagement
Management
Finance & Customer Success: Come together to chart a clear path to profitability
DEI in Customer Success: True change requires a collective effort
Impact Webinar – Introducing ChurnZero’s Renewal and Forecast Hub
Onboarding
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Operations
The customer health score handbook
Lessons learned from a big a$$ book shift
The crucial nuance behind seven top Customer Success metrics for SaaS companies
Product Adoption
Driving Adoption as a CSM, Tracking Red Flag Metrics, and 5 CS Post-Sales Pitfalls
QBR mistakes to avoid, how annual plans can reduce churn, linking customer education to product use and adoption
TechBUZZ Win, the Start of Q2 & Customer Success Learning Cultures
Retention
How to bounce back stronger when a customer champion leaves with Ali Cudby
Your customer champion just left. Now do this.
The 5 customer love languages
Research
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