Lessons learned from a big a$$ book shift

Webinar On Demand

Success as a CS leader means finding the right team structure, workload, and engagement model to hit your goals, and it may take some realignment to get you there. Discover the why, the how, and the hard-won lessons of a big a$$ book shift with ChurnZero’s CX team, fresh from re-segmenting their entire customer base to enhance and scale their engagement and deliver a best-in-class customer experience.

In this webinar, we’ll cover:
  • Customer segmentation approaches
  • CSM assignment methodology
  • Project management and roll out plans
  • Feedback and data analysis