The customer health score handbook

As a Customer Success leader, you never want to be in a position where you don’t know the churn risk or expansion potential of your customer base. Building a customer health scoring program helps you take a more proactive and productive approach to driving retention and growth.

ChurnZero’s health score handbook is a step-by-step guide to help you:

  • Understand common predictive factors of customer health
  • Determine how many health scores your business needs (Hint: one is never enough)
  • Follow a seven-step process for building a health score
  • Launch a health score program
  • Better predict customer health, stop surprise churn, and grow accounts