As a Customer Success leader, you never want to be in a position where you don’t know the churn risk or expansion potential of your customer base. Building a customer health scoring program helps you take a more proactive and productive approach to driving retention and growth.
ChurnZero’s health score handbook is a step-by-step guide to help you:
- Understand common predictive factors of customer health
- Determine how many health scores your business needs (Hint: one is never enough)
- Follow a seven-step process for building a health score
- Launch a health score program
- Better predict customer health, stop surprise churn, and grow accounts