Improving the customer experience: 5 customer love languages
Gary Chapman’s seminal book, “The 5 Love Languages,” taught millions of people that not everyone defines and expresses “love” the same way. As a result, misunderstanding and friction interfere with great relationships. That same dynamic exists between vendors and customers, who often define value in very different ways.
Bob London of Chief Listening Officers, borrows from Chapman’s approach to reveal the different ways customers experience “vendor love.” These insights are based on the 2,600+ B2B customer discovery conversations Bob has conducted. He’ll also share his unique conversational techniques you can use to discover your customers’ love languages.
In this webinar you can expect to learn:
- The 5 customer love languages, based on 2,600+ customer discovery conversations
- Examples of motions to help you “speak” those love languages
- Techniques to help you discover your customers’ love language
Watch the webinar now