Customer Success AI™

CSAI™ is a unique AI engine developed to assist customer success teams within ChurnZero. More than a content creation tool, it powers intelligent features throughout our platform to streamline and enhance your playbooks, content templates, in-app communications, customer profiles, and more.

“ChurnZero is my secret weapon for staying on top of every customer lifecycle event and identifying risks on time. The new AI tool amplifies my productivity and conserves valuable time.” – Verified customer

Save time and work smarter with Customer Success AI

Customer Success AI™ is a unique AI engine developed to power features throughout the ChurnZero platform. You’ll find it embedded into playbooks, content templates, journeys, in-app communication tools, and customer profiles.

CSAI™ goes far beyond content generation, instantly analyzing your ChurnZero data to help you research customers, discover trends, build strategies, understand relationships at a glance, predict churn, and boost your customer engagement.

Create with CSAI

You can use CSAI like ChatGPT to draft content, research information, and develop ideas. The difference is that CSAI is trained by customer success experts on industry best practices.

ChurnZero provides built in customer success prompts just to get the ideas going. Ask CSAI to help you generate onboarding strategies, write educational emails, or create an in-app communications to increase product adoption.

Within different ChurnZero features, CSAI gets more personalized. Your CSMs can generate insightful, detailed and customer-specific follow up emails or in-app messages based on CSAI synthesized meeting notes. You can ask CSAI to change the tone, edit for length, or include additional details to maximize relevance and value.

Get the full picture with Customer Briefs

This exclusive feature uses CSAI to generate detailed customer summaries based on account histories and notes, health scores, communications, survey feedback, and engagements. It helps leaders prepare for customer calls, and saves CSMs a ton of time.

Find answers quickly with CSAI Assistant

CSAI Assistant is always on hand to provide specific information about customers. You can ask for a customer’s health score, or for three reasons a customer is likely to churn, and get an immediate answer powered by CSAI’s analysis and summarization.

See a selection of CSAI prompts

See how Customer Briefs can save you time

“The tools/features in Churnzero help to make the best out of your time, and with the new AI integration, it just got a lot easier and better. I find the features suited for a fast-paced environment.” — Vishnu K.

Summarize account histories instantly with CSAI-powered Customer Briefs

A single click combines qualitative and quantitative data to provide:

A high-level summary of account attributes, for a quick view of crucial information.
An understanding of an account’s health based on primary health score (ChurnScore) and usage metrics, allowing you to monitor changes over time.
Insights into recent survey responses and emails.
Engagement details: review recent notes and logged activities for an overview of customer interactions.