Get an authoritative picture of the trends, priorities, challenges, and best practices shaping Customer Success in 2022. This year, more than 1,000 CS leaders took part in the most in-depth study of our industry to date.
Download the full study to see how your team measures up on:
Impact & influence: Half of CS teams are now responsible for renewals, while 41.9% own expansion and 34.1% have veto power over bad-fit customers.
Headcount & budgets: 63.3% of teams added headcount this year, and 51.9% grew their budgets—but most teams still fall behind industry benchmarks.
Technology: Less than half of CS teams have a purpose-built platform—and teams without one tend to report lower NRR than those who do.
Best practices: From segmentation and standardized data tracking to custom dashboards for execs, effective best practices are becoming the norm.
Download the 2022 Customer Success Leadership Study.