Get started with digital customer success
ChurnZero helps you launch fast, automate confidently, and scale your customer success program without losing the human touch. With purpose-built features and AI agents working alongside your team, digital CS becomes easier to start and easier to sustain.
Get everything you need to increase revenue and retention
If you’re ready to do more with less—engage more accounts, automate routine tasks, and deliver personalized experiences across your customer base—digital CS is the next step.
ChurnZero makes it easy to begin. Whether you’re shifting from high-touch relationships, launching a tech-touch model for the first time, or bringing automation into a lean team, you can implement a strategy that’s smart, scalable, and impactful from day one.
With ChurnZero, you get the tools to create effective digital experiences across the customer lifecycle, with AI agents finding opportunity and risk, and supporting follow-through so nothing falls through the cracks.
Start smart. Scale fast.
You don’t need a big team to make a big impact. ChurnZero gives you everything you need to build a modern, automated customer success program. You’ll get:
- A 360-degree view of your customers.
- ChurnZero AI agents that generate account summaries, call recaps, writing support, and best-next-step guidance, embedded within your existing workflows.
- Organization-wide access to customer data in one place without the need for additional licenses.
- Dynamic slides to standardize exec-ready decks from shared templates, refreshed with live data.
- A suite of in-app communication tools, so you can reach your customers with relevant information when they need it most.
- An entire best-practices library of ready-to-use customer journey and playbook templates to help with onboarding, engagement, renewals, and implementation support to get your team up and running fast.
- Integrations with your existing business tools, so insights are easy to share and act on.
The essential features you need to grow your customer base.
ChurnZero includes the core building blocks for digital customer success.
ChurnZero AI agents: Digital teammates that surface best-next steps, draft summaries and follow-ups, and (when you choose) take approved actions so work doesn’t stall between touchpoints.
Engagement AI: Relationship Scores, sentiment, and topic trends to understand what customers care about and why.
Command Center: Daily priorities, proactive workflows, and real-time visibility into what needs attention.
Customer profiles: Timelines, reporting, and the full customer story in one place.
Health scores (ChurnScores): Forecast health, spot risk early, and trigger the right response when changes occur.
Journeys: Map customer experiences with milestones and goals so programs stay consistent at scale.
Collaboration chatbots: Look up customer context where you work (Slack / Teams).
Playbooks: Automated plays that personalize outreach and standardize best practices across segments.
Real-time alerts: Get notified in ChurnZero, email, Slack, or Teams when customer signals change.
Launchpad: Pre-built templates, journeys, and plays to start fast and iterate over time.
“Easy implementation, amazing product. Onboarding was really straightforward. You can do SO much with the data once it is aggregated. ChurnZero has already made us much more efficient, and I can’t wait to see the value add it brings as we continue to scale.” – Kait C., via G2
“ChurnZero helps the business to run smoothly on a daily basis. The tasks are laid out for each department, deadlines/goals are set, easy to follow, and it’s all encompassing. Customer support is quick and able to answer questions. ChurnZero has been easily implemented and integrated into the company for everyday use.” – Christina W., via G2
Spend more time on what matters most.
ChurnZero provides clear, immediate insight into what customers need and why—and our AI agents automate the follow-through—so your CS team can spend more time on strategy and relationships, and drive more recurring revenue.