Chatbot integrations
Give your entire company access to customer success data through Slack and Microsoft Teams.
Customer data, accessible wherever you work
ChurnZero’s chatbots let customer success teams use chat tools to log ChurnZero tasks, meeting notes, and activities, or get or give quick access to:
- Custom dashboards
- Account status
- Account team information
- Contract details
- Health scores (ChurnScores)
- NPS® results
- Product usage data
- Segmentation data
“Slack integration and have helped us a lot to bring in transparency with stakeholders.”
Current customer via G2
When to use ChurnZero chatbot integrations
Look up an account’s health score (ChurnScore) and next renewal date before an upcoming meeting.
Reference unique account setup and risk notes when investigating support tickets.
Pull a list of happy customers to quickly find reference candidates for sales
Agentic AI that knows your business inside out.
ChurnZero’s AI Knowledge Sources is an industry-first capability that connects your AI agents directly to the knowledge your team already relies on, so they understand your business as well as your customer data.
The more info your agents have, the smarter they get. AI Knowledge Sources adds another critical layer: your company’s documentation, playbooks, and product knowledge.
By connecting your internal and external knowledge sources (e.g., Zendesk or Confuence), ChurnZero AI agents become even smarter digital teammates, automatically referencing trusted sources as they analyze customer interactions, recommend next steps, and help you scale.