CSM APPRECIATION WEEK 2024
Share the love from May 6 to May 10!
WE ❤️ CSMS
CSMs are the heart of your SaaS business. Motivated, dedicated, and always ready to help, CSMs are revenue drivers, trusted advisors, product experts, problem-solvers, bridge-builders, and occasionally unlicensed therapists. In fact, we think CSM also stands for Cares So Much.
For 2024, our goal is simple: bring together CSMS, AMs, implementation experts, support experts and others for a week of camaraderie and celebration. Share a shout-out via our Kudoboard, win swag, join our CSM Tune-Up mini webinars, and join the conversation at #CSMAppreciationWeek.
SHARE THE LOVE
Recognize a CSM you admire on the CSM Appreciation Week 2024 Kudoboard. It’s easy:
1: Think of a CSM you appreciate, click “Go to Board” below, and follow the instructions in the first post.
2: Include a visual message from the Brand images dropdown to make your post stand out.
3: Add a note of appreciation, tag it with your CSM’s email and your email, and post it.
4: Use the social share icon to share your love on LinkedIn. Don’t forget the #CSMAppreciationWeek hashtag.
DOWNLOAD OUR APPRECIATION GRAPHICS!
You’ll find the complete set of graphics within the Kudoboard.
SHARE YOUR APPRECIATION AND WEAR OURS!
Every day, our favorite five Kudoboard shout-outs win a CSM Appreciation Week T-shirt!
FREE WEBINARS FOR CSMS
SESSION 1
Tuesday, May 7, 2:00 - 2:30 PM EST
If you’re tired of hearing “add value” and “be proactive”, with zero help on exactly HOW to do that, don’t miss this session.
Ryan will share the playbooks that helped his company reduce churn by 33% without adding headcount. We’ll provide step-by-step instructions on how to run your book of business effectively, whether you have 20 customers or 200.
SESSION 2
Thursday, May 9, 2:00 - 2:30 PM EST
As a CSM, you deal with a lot of things that can wear you down: churn, escalations, and demanding customers. It’s also easy to make things worse by unknowingly putting yourself in a negative state.
This session provides clear steps for managing negativity, setbacks, and adversity, and how to stop taking your work home on the bad days.
WE ❤️ OUR PARTNERS
OFFERS FROM OUR PARTNERS!
CSM Practice: Elevate your CS game with The Customer Method™️ Mastermind! Join now with code: CSMLOVE. Limited offer for CSM Appreciation Week: act by May 10! Join now 🚀
Growth Molecules: Celebrate #CSMAppreciationWeek with a 20% discount on all Growth Molecules CS Training Academy CSM training programs. Three CSMs will also be selected to receive a complimentary coaching session on their topic of choice with founder Emilia D’Anzica. Sign up here!
HelloCCO: Click here to join Rod Cherkas in a small group discussion this summer about his new book REACH: A Framework for Driving Revenue Growth from Your Existing Customers, and how you can improve one of the skills you will need for the future.
JanYoungCX: JanYoungCX is offering a bonus coaching session for anyone signing up for CS leadership Coaching in May. Use code: JYCX-ChurnZero-Kudos! on the application form at JanYoungCX.com.
Practical CSM: Celebrating you: Take 25% off in the Practical CSM shop to elevate your skills this appreciation week! Use promo code: CSM25. Register for training today!
SuccessCOACHING: The SuccessCOACHING Solo CCSM All-Access Training Bundle gives you instant access to all five levels of the CCSM training and certification programs. With this bundle, you can earn five renowned CS certifications at your own pace. Use code: CSMAPP150 for $150 off through May 31, 2024. Sign up today!
The Success League: Hey CSMs: looking to advance your CS career by moving into leadership? The Success League’s CS Leadership Training program has been designed for you! Get 20% off any leadership training item through 5/31 by using code: CSMWEEK2024.