Increase product adoption
With ChurnZero and its AI-powered adoption agents, you can understand how customers use your product, anticipate where they’re getting stuck, and guide them toward the actions that drive retention and satisfaction.
Understand customer usage behavior
Effective adoption starts with visibility. ChurnZero combines rich customer profiles—logins, time spent in-app, and key events—with AI-powered adoption agents that scan this activity for patterns, gaps, and risks. Your team can quickly see which features in your product are resonating, who is stuck, and where a targeted outreach or in-app campaign will have the biggest impact.
Communicate with customers in-app
The best time to grow adoption is in the moment of use. ChurnZero lets you meet customers inside your app with targeted messages, banners, and guides triggered by their behavior. AI agents segment audiences, suggest content, and optimize timing so every in-app experience feels like a helpful next step not just another notification.
Guide your customers through new or unused features
New and underused features only drive value when customers are guided to them in context. With ChurnZero WalkThroughs and tooltips, you can onboard new users, introduce powerful capabilities, and reinforce key workflows where they happen, while also tracking customer interactions to create further automation that deepens adoption. AI adoption agents watch for milestones and drop-off points, then trigger the right follow-up plays to keep customers moving toward deeper, more meaningful use.
AI teammates that turn usage data into action
ChurnZero adoption agents continuously monitor how customers use your product, spot adoption gaps, and recommend or trigger follow-up actions. Agents like Vibes, Echo, Compass, and Crux turn scattered behavior signals into clear summaries and automated follow-up, so critical adoption moments don’t slip by unnoticed.
Gauge product adoption with health scores
Healthy adoption is easier to manage when you can see it at a glance. ChurnZero’s customer health scores and Relationship Scores blend usage, engagement, and sentiment into a single view for every account. AI-powered scoring models spot trends, flag accounts drifting away from key features, and highlight those ready for the next stage in their journey, helping CSMs focus on the conversations that will protect and grow revenue.
Increase in-app upsell conversions
When customers are successfully adopting your product, they’re more open to expanding their footprint. ChurnZero helps you use in-app messages and WalkThroughs to introduce relevant add-ons and plans based on what customers are actually doing in your platform. AI agents surface accounts showing intent, recommend the right offer and channel, and coordinate with your CSMs and sales team so upsell and cross-sell feel like natural extensions of the value you’re already delivering.