Grow your customer base with digital engagement
Deliver the best possible customer experience and grow revenue.
Scale engagement, not workload.
Customer teams today are being asked to do more with less. ChurnZero helps you scale proactive engagement across your entire customer base with in-app messaging, product WalkThroughs, lifecycle campaigns, and AI agents that help you choose—and execute—the next best step.
It may seem counterintuitive, but digital customer success guided by customer data can feel more human. With ChurnZero’s AI and embedded agents, you can reach customers with timely, relevant messages that reflect what they’re doing and what they need, while your team stays focused on high-value relationships. The result: greater efficiency, stronger engagement, and measurable expansion from your existing customers.
How ChurnZero helps you grow revenue
- Customer intelligence that turns into action
ChurnZero combines customer data with AI-generated summaries, executive-ready insights, and call recaps so teams can move quickly from “What’s going on?” to “Here’s what we should do next.” Agents can draft follow-ups or trigger the right Play based on the signals you choose. - Digital engagement across the customer journey
Engage customers from onboarding through adoption, renewal, and expansion with in-app messaging, WalkThroughs, and automated campaigns. Segments update dynamically as usage and behavior change, so your outreach stays relevant. - A consistent in-app home for customer guidance
Give customers one always-available place to find what they need. Use Success Centers to share resources, updates, and guidance in-product so customers can self-serve when it’s convenient, and your team can reinforce the right steps without extra back-and-forth. - Lifecycle campaigns you can launch fast and personalize easily
Launch templated onboarding, adoption, renewal, and engagement campaigns, then tailor them by segment. Automate multi-step journeys that deliver consistent touchpoints, with AI support to draft copy and refine follow-ups so outreach stays personal even at scale.
Ways teams use digital engagement with ChurnZero.
Onboarding: Welcome customers, guide them to key features, and deliver in-app tours and resources.
Relationship building: Celebrate milestones, run in-app surveys, and keep communication consistent without extra meetings.
Retention: Trigger outreach when engagement drops or behavior changes and track what content and prompts drive action.
Adoption: Promote underused features, highlight “sticky” workflows, and announce new releases at the moment they’re relevant.
Collaboration: Create targeted Success Centers for new users, admins, or specific roles with tailored content and updates.
Segmentation: Personalize engagement by industry, product, tier, persona, or behavior so customers get what fits them.
Education: Deliver tutorials and guidance when customers need help within the product, not after frustration builds.
We can see what true value means to each customer.
“ChurnZero helps us be proactive in guiding customers to find more value,” says Charlotte Jupp, VP of CS at OutThink.
“If a customer is using certain features but missing others that their usage data indicates could be valuable, ChurnZero can trigger a play to let them know.”
“ChurnZero is a one-stop shop when it comes to all the tasks that customer success managers do on a day-to-day basis. I love how I can send bulk emails, in-app announcements, run reports (segments) and much more all in the same solution.” – Sean Z., via G2