Customer collaboration platform
Guide your customers to success with innovative ways to engage.
Engaged customers are retained customers.
Success Plans
Work with your customer to map out and track their path to success.
Account Insights
Customize dashboards and share them directly with customers to display dynamic timelines, dashboards and metrics enabling collaboration.
In-app communications
Engage your customers when they’re focused on your product. ChurnZero’s in-app messaging lives within your native application so you can target customers with.
Walkthroughs
Introduce customers to your product with engaging, in-app guides. Highlight new features, provide tips and tricks, celebrate milestones, and display valuable content.
Success Centers
ChurnZero’s Success Center gives you and your customers a central, shared space to communicate and collaborate in their success. You can display it within your product and customize it at the user level.
Surveys
Customize and launch NPS®, CSAT, CES or custom surveys to capture the sentiment of your customers throughout engagements and lifecycle milestones. Leverage ChurnZero’s in-app tools to launch directly within your platform to encourage participation.
Journeys
Manage the entire customer lifecycle with ease. ChurnZero’s repeatable, customized journeys help you guide customers efficiently through projects and processes across all use cases.
Launchpad
ChurnZero’s library of customizable templates lets you increase consistency and efficiency. You’ll never have to start from scratch again.
Dynamic Slides
Generate branded, account-specific decks (QBRs, kickoffs, renewals) from your existing PowerPoint/Google Slides templates—auto-filled with current ChurnZero customer data.