Analyze customer data
Know the strength of every customer relationship. Share actionable insights with customers and colleagues. Optimize your effectiveness, surface critical trends, and prove your value.
Better understand your customer needs so you can drive customer value and growth.
Health and Relationship Scores
Use Health Scores (we call them ChurnScores) to trigger alerts, plays, and journeys automatically to increase engagement and mitigate risk. And get unprecedented insight into your customer accounts, down to the individual contact with Engagement AI.
Renewal and Forecast Hub
Purpose-built to help your CS team confidently predict retention and growth, Renewal Hub quantifies your direct influence on revenue, and ensures an accurate pipeline and strong results.
Surveys
Customize and launch NPS®, CSAT, CES or custom surveys to capture the sentiment of your customers throughout engagements and lifecycle milestones. Leverage ChurnZero’s in-app tools to launch directly within your platform to encourage participation.
Dashboards and reports
Give your executives and other teams a real-time view of critical customer data and KPIs through robust and customizable reports that don’t require a login to use.
Learn about dashboards and reports
Rest API live exports
Leverage ChurnZero data seamlessly into your tech stack by integrating customer data from ChurnZero directly into other systems and processes within your organization.
AI & AI Agents
Churnzero’s AI Agents are always-on digital teammates built specifically for customer success. They listen for signals across your customer data and interactions, surface clear best-next steps for each account, and—when you choose—take those steps automatically so follow-through doesn’t fall through the cracks.