Customer Success Resources
Gain free access to our top Customer Success resources and downloadable content for Customer Success professionals through ChurnZero’s Resource Library.
Featured
How much do SaaS companies spend on CS?
Learn how much companies spend on customer success and see how your budgets stacks up.
Artificial Intelligence
AI explained: an introductory guide to keeping up with Artificial Intelligence
ChurnZero product release notes: Q1 2023
Reframing your thinking about generative AI
Digital CS
Four essential questions to help you design your digital customer success strategy
The top 2024 customer success trends predicted by industry experts
How to build a community to support a scaled customer success team
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Engagement
IntelAgree
Digital customer engagement: how to balance one-to-one and digital interaction
Cision
Management
ConsumerAffairs
Red Canary
FiscalNote
Onboarding
Managing Onboarding for Low Touch Customers
Customer Success Guide: How to Crush SaaS Customer Onboarding
Operations
Brazen
Mineral Tree
Untappd
Product Adoption
The power of positive reinforcement: 13 customer wins worth celebrating
How to lead quarterly business reviews (QBRs) customers want to attend
How to hook customers on your product’s value with Jeff Newman
Retention
Cofense
Master the strategy of multithreading in customer success: Q&A with Emilia D’Anzica
Strategic customer success: minimizing post-sale chaos with Tim Conder.
Research
What’s next for CS? Essential insights from the 2023 Customer Success Leadership Study.
Should customer success have veto power over bad-fit customers?
