Customer personalization at scale
Add an AI step to any play and ChurnZero writes a personalized email for every customer from their live data, in the sender’s own voice, at the moment the step runs.
Stop choosing between automated outreach and personal outreach. Now you get both.
Automated emails have always forced a choice: write a template with merge fields and send at scale or write each message by hand, which doesn’t scale at all. Most teams chose automation and learned to live with the gap.
The AI Email Play Step is the first AI-powered step built directly inside an automated CS workflow. When a customer reaches this step in the play, ChurnZero reads the live customer record and writes the email on the spot, shaped by your direction and the account’s actual data. All in real time.
Automated personalized outreach.
Replace the static email template with a creative brief. You define what the communication should accomplish, and ChurnZero executes against live customer data every time the step fires.
Communications at scale for every use case.
In-workflow AI execution. AI executes as a play step embedded in the workflow itself. ChurnZero generates a fresh draft for every record that hits the step, from live data, in real time.
Simple setup. You define the communication objective and the inputs to draw from. ChurnZero writes from that brief every time the step runs, producing as many unique emails as your play has records.
Live customer context. AI draws from ChurnScores, engagement history, journey stage, success plans, and support tickets.
AI writing profile. Every draft reflects the sender’s personal writing style, tone, and greeting preferences.
Full reporting. See open rates, click rates, and delivery methods, AI-generated vs. backup, by step, by play, or across your entire program.
Personalized customer success emails require context.
Generic AI tools write from surface-level inputs — a name, a company, a CRM field — and the output reflects exactly that. ChurnZero’s AI Email Play Step draws from a system of context built over years: a unified record of every customer relationship.
Because the AI knows what is actually happening with each account, the output is relevant by design, and no other customer success platform delivers AI execution from this depth of context.
Data is pulled directly from your customers’ records.
“AI trained on generic information produces generic results. ChurnZero is a system of context. We’ve built a unified record of every customer relationship. When AI has access to all of that, it stops producing generic output and starts behaving the way AI was always supposed to.” – You Mon Tsang, CEO, ChurnZero
Spend more time on what matters most.
ChurnZero provides clear, immediate insight into what customers need and why—and our AI agents automate the follow-through—so your CS team can spend more time on strategy and relationships, and drive more recurring revenue.