Forecast renewals and predict churn risk
ChurnZero’s customer success software gives you the information you need to identify at-risk customers and see upsell opportunities quicker.
Accurately track and forecast revenue and retention.
Health scores
Keep an eye on customers at risk of non-renewal, and easily identify promoters. Use Health Scores (we call them ChurnScores) to trigger alerts, plays, and journeys automatically to increase engagement and mitigate risk.
Renewal and Forecast Hub
Purpose-built to help your CS team confidently predict retention and growth, Renewal Hub quantifies your direct influence on revenue, and ensures an accurate pipeline and strong results.
Surveys
Customize and launch NPS®, CSAT, CES or custom surveys to capture the sentiment of your customers throughout engagements and lifecycle milestones. Leverage ChurnZero’s in-app tools to launch directly within your platform to encourage participation.
Success Insights
Powered by machine learning, Success Insights analyzes historical customer data to identify at-risk accounts and factors for risk, enabling your teams to be more data-driven and proactive in the success of your customers.
Snapshot AI
ChurnZero’s Snapshot AI give you a customizable, holistic summary of any account’s attributes, health, usage, engagement, communications, and more with a single click.
AI & AI Agents
Churnzero’s AI Agents are always-on digital teammates built specifically for customer success. They listen for signals across your customer data and interactions, surface clear best-next steps for each account, and—when you choose—take those steps automatically so follow-through doesn’t fall through the cracks.