Washington, D.C., February 18, 2025—ChurnZero, the AI-powered platform and partner for customer growth, has been named to G2’s 2026 Best Software Awards on the Best Customer Service Software list. These annual awards, compiled by the world’s largest and most trusted software marketplace, rank the best software companies and products based on verified reviews from real users and market presence data. Only reviews from the last calendar year are included, ensuring that the list reflects the most recent customer feedback.
“Our goal is to be the platform of choice for both the people and the pundits, and we’re delighted to see our work reflected in this award,” says You Mon Tsang, CEO and co-founder, ChurnZero. “We’re thankful for every ChurnZero customer who shared their candid feedback via G2. These reviews don’t just validate our approach but sharpen it, helping inform the product roadmap that gives ChurnZero users a competitive edge.”
ChurnZero has accelerated its product leadership in the last year, focusing on agentic AI capabilities uniquely designed to enhance and automate customer success workflows. Most recently, ChurnZero introduced more than a dozen autonomous AI Agents, embedded in the platform to enhance customer relationships at scale and elevate customer success managers to a more strategic role. ChurnZero AI Agents are activated through a new AI Hub and self-serve AI Marketplace that makes it easy for CS teams to choose, test, and deploy combinations of agents flexibly.
On G2, ChurnZero is the top-rated customer success platform for customer satisfaction with a 4.7/5 rating across more than 1,500 reviews, including more than 1,400 five-star reviews. Elsewhere, customer feedback and independent reviews continue to validate ChurnZero as a trusted partner with a 4.6 rating on Gartner Peer Insights, and a TrustRadius Trusted Seller designation. The company’s AI innovation also earned finalist status in the 2025 AI Awards, and ChurnZero was also shortlisted or honored across the SaaS Awards, CODiE Awards, and other industry programs.