ChurnZero and Absorb LMS
The partnership designed to revolutionize your customer success and education programs—at scale.
Effective and efficient customer education programs are critical to your customers’ experience and journey to success. That’s why we’ve partnered with Absorb to build a deeper integration between our industry-leading platforms to enable customer education through the lens of customer success.
This partnership empowers your team to reimagine each user’s learning journey from awareness through advocacy. Give your customers guided learning paths, instructor-led training events, and award credentials with Absorb. Use ChurnZero’s automation and segmentation to design, deliver, and measure the impact of education programs that increase efficiency, boost product adoption, and drive retention at scale.
Build a data-driven, AI-powered customer learning experience.
Elevate customer experiences at every stage.
From new buyer to product advocate, customers feel more confident with a clear training path to take their employees from users to champions.
Use Play automation to tailor email and in-app communications that celebrate learning achievements and recommend new courses based on learners’ product usage and training progress.
Scale the learning process.
Automate and expand the learning process by leveraging ChurnZero core features. From learner creation to measuring the impact of courses, your CS teams can manage the workflows of learners pre and post course completion.
Configure real-time alerts to notify a customer’s CSM or implementation manager about learning progress, or lack thereof.
Measure success.
Understand the impact customer education has on your customers’ health, product adoption trends, renewal trajectory and more to continue strategic decisions and grow your book of business.
Overlay learner consumption data with customer data from ChurnZero to create customized dashboards, measuring the impact of customer education on customer retention and identifying opportunities to increase adoption through training.
Save time, improve efficiency.
With a library of digital training courses at your fingertips, your CS team can spend less time on one-to-one training, and more time driving customer relationships, engagement strategies, renewals, and expansion.
Integrate education throughout the customer lifecycle with ChurnZero and Absorb LMS.
- Introduce new customers to your product or service. Replace routine manual onboarding tasks with self-service training on setup procedures, essential functionality, and best practices.
- Highlight specific features of your product or service. Show customers how to use them to achieve specific outcomes.
- Share tips and techniques for using your product or service effectively and efficiently.
- Show customers how to address common challenges or issues that they may encounter.
- Keep customers informed of new features or enhancements, and how they can take advantage of them.
- Share useful information about industry trends and developments. Build your brand as a market leader and expert to increase customer loyalty.
