Jan 10, 2018

Read Time 2 min

ChurnZero Named Overall SaaS Category Winner in the APPEALIE Awards


Today 31 SaaS apps were recognized for their demonstrated excellence and customer delight. The competition consisted of four categories – Overall SaaS, SaaS Customer Success, iOS Mobile SaaS App, and Andriod Moblie SaaS App.

Entries were evaluated by a judging panel of customer success experts from Chargebee, MeetEdgar, ProsperWorks, and Reply.

“Winning in today’s SaaS marketplace requires customer-obsessed teams and products that consistently deliver value and help their users succeed,” commented Matt Harney, Founder of APPEALIE. “Our focus on customer data, real-life success stories, and client input created a democratic process where entrants were evaluated not on the size of their user base – but on customers delight.”

There was a diverse set of winners, ranging from 6 large, publicly listed SaaS companies – like Salesforce and ServiceNow – to some of the most prominent privately held software platforms – like DocuSign, Intercom, and Slack – to hyper-growth stage apps like ChurnZero, CallRail, MindTickle, and monday.com.

“SaaS has changed software forever,” says You Mon Tsang, CEO & Founder of ChurnZero. “This includes the simplified delivery and on-boarding model, a straightforward business model (monthly, annual), and a real focus on true customer success. While no company likes swapping software systems, the SaaS model makes switching less painful and therefore keeps SaaS providers honest in providing a truly valuable offering.”

We are proud to be recognized in this SaaS winners list. Check out the full list of APPEALIE Award winners here.

About the APPEALIE Awards:

The annual APPEALIE Awards celebrate the apps that users can’t live without.

From virtual collaboration platforms to marketing automation to enterprise-level CRM and beyond, software applications make our lives easier, our work more efficient – and keep our businesses moving. The APPEALIE Awards celebrate innovative SaaS applications that excite, delight and get the job done.

The Appealie Awards are about more than customer satisfaction – they’re about customer delight.
The Appealie is awarded to SaaS applications that exhibit outstanding customer satisfaction and success – in any industry and on any platform.

The APPEALIE Awards are platform-agnostic, democratic and inclusive. Winners are determined using a mix of entrant-supplied customer satisfaction data and the APPEALIE survey that measures engagement across user experience, performance, business value, user interface and customer service.

To learn more visit www.appealie.com.


Subscribe to the newsletter   

Four customer engagement strategies for SaaS companies

Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. For a little while, customer retention is a manageable task with existing staff. When you have only a handful of customers, your sales team, product team, customer support...

Where do you stand?: Five hot topics of debate in Customer Success

The Customer Success industry is constantly evolving and developing new strategies for driving customer-led growth. With the emergence of new technologies, market trends, and CS practices, the industry is abuzz with debate and discussion. To explore some of the most...

Customer Success benchmarks: headcount and budgets

The most important part of Customer Success is the team. Yet, many teams fall well below industry benchmarks. More than three-quarters (77%) of Customer Success teams have fewer than 50 people on staff. That’s according to our annual Customer Success Leadership Study...