The startup's guide to Customer Success

Startups in today’s environment have the challenge of meeting rising customer expectations while trying to determine product-market fit and a path for growth and profitability. By focusing on Customer Success from the start, startups are able to build a loyal and engaged customer base that ultimately become advocates for the brand.

Join Jennifer Chiang author of The Startup’s Guide to Customer Success, for an engaging session to learn how Customer Success can help you as you scale your startup.

Key takeaways to include:
  • What Customer Success at a startup looks like, and common mistakes to avoid.
  • Why shifts in customer trends and technology make it imperative that startup’s implement a Customer Success strategy early.
  • How to plan for scale and the role free technologies can play for early-stage startups.