Managing Onboarding for Low Touch Customers

Presenter: John Parrell, Account Executive @ ChurnZero

Webinar On Demand

Onboarding makes or breaks your customer retention. Even long after its completion, the onboarding process leaves a lasting impact on your overall customer experience. But the Customer Success strategy you leverage when engaging with your customers should differ among your freemium and trial accounts to enterprise Fortune 500 customers. In this brief webinar, we’ll focus on cracking the code to onboarding for those low touch customers and how you can still proactively engage to keep their excitement high.

In this webinar, we’ll cover:
  • Drive customers to the “Ah-Ha”
  • Use data to empower customers to be self-sufficient
  • Keep the excitement high for low touch customers