When it comes to monitoring your customer’s success, there are about a million and one things you need to be aware of. From day-to-day behaviors such as account usage to subtle changes in satisfaction and sentiment, each is a piece of the puzzle that comes together to form the snapshot success. And the secret recipe to seamlessly having relevant data during the most critical time is simply a cup of customer segmentation, a dash of playbooks, and a sprinkle of automation.
The Right Data at the Right Time
Presenter: Han Yi, Account Executive at ChurnZero
Webinar On Demand
In this webinar, we cover:
- The events affecting customer health that CSMs can easily monitor
- Creating customer segments to identify customer needs instantly
- Utilizing alerts and playbooks to prevent disengagement through automation