Leveraging Alerts to Drive Action

Presenter: Brian Hoffman, Account Executive @ ChurnZero

Webinar On Demand

In Customer Success, we often find the need to drop what we’re doing when urgent customer developments arise. It’s important to be there for your customer when it matters and at the moment they need us. Proactiveness is a must for any high-performing Customer Success Team.

Well-timed and thoughtfully strategic alerts empower CS teams to go from good to great. Real-time Alerts notify your team when high-priority customer situations arise. They help you understand your customer’s behavior and by doing so can act as a growth driver across your entire company.

In this webinar, we’ll cover:
  • How to leverage Alerts to accelerate expansion
  • Why Alerts can prevent savable churn
  • Driving a culture of accountability with Alerts