Customer Success operations: Why you need it and how to set up for maximum revenue impact

As you develop a growing functional Customer Success team it becomes necessary to set up an infrastructure around your data, processes, people, and systems to better enable your team, and that’s where Customer Success Operations comes in.

Join Emilia D’Anzica, founder of Growth Molecules, as she dives into Customer Success Operations. CS Leaders may recognize the importance of CS Ops, but can’t find people to lead the function or successfully sell to the CEO the impact of having a CS Operations team.

Emilia will take you through a session that covers:
  • What is CS Ops and how to position it for budget approval
  • Responsibilities of Customer Success Operations
  • How to measure the impact of the role
  • The influence CS Ops has on growth modeling