Customer Success maturity model: Know where you stand


In the rapidly maturing field of Customer Success, if you don’t stop to take stock of the strategy, processes, people, and technology that guide you, it’s easy to lose sight of where you are, and more importantly, where you’re headed.

Join this webinar with ChurnZero and Higher Logic as we walk you through our new Customer Success maturity model. You’ll get a better understanding if you’re lagging behind or leading the way – and learn how to accelerate the success of your organization as a result.

In this webinar, we’ll cover:
  • An understanding of where you fit in the stages of Customer Success maturity
  • Key questions to answer for each maturity assessment area
  • Steps and action items needed to mature to the next stage