Customer feedback management
Source the right customer feedback in the most useful format to improve your product and customer experience.
Get the feedback you need with customer surveys
ChurnZero surveys allow your customer success team to source and measure customer sentiment with three different survey types, each centered around a key industry metric:
- NPS® (Net Promotor Score) measures customer loyalty.
- CSAT measures Customer satisfaction.
- CES (Customer Effort) measures the level of ease or difficulty of an experience.
Additionally, you can create custom surveys to gather specific feedback from customers.
Our surveys are easy to automate with preset triggers, and launch directly within your application, driving higher participation rates.
“We (customers) right when they’re identified as unengaged and then them again in 6 months to see how their opinions have changed. Through this data, ChurnZero is helping us refine our processes internally so that we can reduce customer churn.” — James O., via G2
Timely feedback
Create and launch surveys from within the CS team, without assistance.
Leverage ChurnZero’s automation to seamlessly schedule surveys, or trigger based on criteria.
Get updated automatically: Survey data goes directly to your ChurnZero dashboards.
Launch surveys within your own app to increase participation rates.
“ChurnZero has allowed our team to look at data and define tailored actions towards our customers. It has also allowed us to analyse account-level usage, making our reach outs proactive. Love the survey features we have in CZ. It is a one-stop shop for all CS teams.” — Bavisha T., via G2
Agentic AI that knows your business inside out.
ChurnZero’s AI Knowledge Sources is an industry-first capability that connects your AI agents directly to the knowledge your team already relies on, so they understand your business as well as your customer data.
The more info your agents have, the smarter they get. AI Knowledge Sources adds another critical layer: your company’s documentation, playbooks, and product knowledge.
By connecting your internal and external knowledge sources (e.g., Zendesk or Confuence), ChurnZero AI agents become even smarter digital teammates, automatically referencing trusted sources as they analyze customer interactions, recommend next steps, and help you scale.