“We can automate our NPS and begin identifying promoters and detractors, and we can automate our renewal process. For anyone who is still doing these things manually, this product is a game changer.” — Emily N.
Get the feedback you need with customer surveys
ChurnZero surveys allow your customer success team to source and measure customer sentiment with three different survey types, each centered around a key industry metric:
- NPS® (Net Promotor Score) measures customer loyalty.
- CSAT measures Customer satisfaction.
- CES (Customer Effort) measures the level of ease or difficulty of an experience.
Additionally, you can create custom surveys to gather specific feedback from customers.
Our surveys are easy to automate with preset triggers, and launch directly within your application, driving higher participation rates.
“ We (customers) right when they’re identified as unengaged and then them again in 6 months to see how their opinions have changed. Through this data, ChurnZero is helping us refine our processes internally so that we can reduce customer churn.” — James O.
Timely feedbacks
Create and launch surveys from within the CS team, without assistance.
Leverage ChurnZero’s automation to seamlessly schedule surveys, or trigger based on criteria.
Get updated automatically: Survey data goes directly to your ChurnZero dashboards.
Launch surveys within your own app to increase participation rates.
Why customer success teams love ChurnZero survey tools
“ChurnZero has allowed our team to look at data and define tailored actions towards our customers. It has also allowed us to analyse account-level usage, making our reach outs proactive. Love the features we have in CZ. It is a one-stop shop for all CS teams.” — Bavisha T.
Customer success leaders
can apply sentiment data to understand customer insights and where the team can improve.
Customer success operations
can identify when they want to collect feedback from customers, and automate the process.
CSMs
can run their own survey process rather than relying on different departments and platforms to collect customer sentiment.
Learn about all the features of ChurnZero customer success software
Core customer success features
Segment customers create automated plays and journeys, get detailed reporting, and a better understanding of the health of your customer base.
Digital engagement tools
Everything you need to create personalized, automated communications with your customers, right within your product.
ChurnZero power tools
ChurnZero offers a suite of tools to increase your efficiency and elevate your customer success, including:
- Customer Success AI™
- Launchpad, our best-practices template library
- Predictive CS analytics
- Detailed renewal and forecasting
- Advanced reporting tools
- Learning management system integration
