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May 9, 2024

ChurnZero earns 2024 Top Rated award for customer success technology from TrustRadius

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The innovative customer success platform has now held Top Rated status, based on verified customer feedback, for six consecutive years.

Washington, D.C, May 9, 2024—ChurnZero, the platform and partner for customer success, has earned the 2024 TrustRadius Top Rated award for customer success software, as well as for two additional categories: customer onboarding and digital adoption. The Top Rated awards, based on verified TrustRadius reviews from ChurnZero users, are a SaaS industry gold standard for the most impactful and valuable B2B technology products.

“Thank you to the customer success teams worldwide who helped ChurnZero achieve this six-year winning streak,” says You Mon Tsang, CEO and co-founder, ChurnZero. “Your feedback on TrustRadius not only builds our recognition as an industry leader: it also informs our roadmap as we innovate and develop the technology that will help you deliver value for years to come. We’re always paying attention, and we appreciate your insights.”

In the last year and a half, ChurnZero has released an array of new features to help customer success teams work more efficiently and drive more revenue, including:

  • Customer Success AI: the first generative AI capability built into a customer success platform.
  • Launchpad: an in-platform library of playbook and journey templates that helps CS teams build and scale their digital programs with confidence.
  • Renewal & Forecast Hub: an in-platform forecasting and management tool that enables confident ownership of account growth and revenue.

As well as its 2024 Top Rated awards, the SaaS industry has recently recognized ChurnZero with:

In addition, ChurnZero is the customer success software to hold the most five-star reviews on G2, with more than 1,100 five-star ratings accounting for 90% of its reviews.

About ChurnZero

ChurnZero is the AI platform and partner for customer growth.

Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience.

The platform unifies your customer data, team expertise, and AI into a single system engineered to elevate customer success. It provides clear insight into what customers need and helps you deliver it, making it easy to scale onboarding, adoption, renewal, and expansion programs as your customer base grows.

ChurnZero’s AI agents are purpose-built for the specific needs of customer teams. They interpret customer data, embed seamlessly into your existing workflows, and are flexible by design. You decide how much you want AI to do, and where and when it does it, so you’re always in control.

ChurnZero is more than software. Our CS, implementation, and support teams are true partners who ensure your team succeeds at scale.

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pr@churnzero.com