Sep 9, 2019

Read Time 3 min

ChurnZero Announces New CCO, CMO, and VP of Sales


ChurnZero Announces New CCO, CMO, and VP of Sales appointments to its leadership team.


ChurnZero, a real-time Customer Success platform, announced new appointments of to its leadership team: Abby Hammer as Chief Customer Officer, Hunter Montgomery as Chief Marketing Officer, and Jason Moore as VP of Sales. These executives reflect the company’s focus of capitalizing on the significant business growth and expansion since their Series A raise earlier this year.

“We’ve been growing quickly in the fast-developing Customer Success category and I’m excited about this team we’ve built,” said CEO and Founder, You Mon Tsang. “These three leaders will bring their expertise to support our Customer Success, Product, Marketing and Sales teams, while continuing to drive a customer-centric culture throughout the company.”  

ChurnZero’s new executive appointments strengthen the company’s leadership team with deep experience from top technology companies.

  • Chief Customer OfficerAbby Hammer, CCO: Abby who is a ChurnZero founding team member is joining the C-Suite with a promotion from the VP of Products to the Chief Customer Officer. In her new role, Abby will be responsible for delivering the best customer experience throughout all points of the ChurnZero customer lifecycle. She will drive product strategy and execution as well as lead the Customer Success team who delivers customer implementations and works to drive adoption, engagement and expansion across the ChurnZero platform. Prior to joining ChurnZero, Abby was the Director of Product Management at iContact and Cision (formerly Vocus), leaders in the email marketing, marketing automation and public relations spaces.
  • Hunter Montgomery, CMO: Hunter is a highly accomplished global marketing executive with over 25 years of experience in the management and leadership of marketing and business operations. In his role as Chief Marketing Officer at ChurnZero, he will be responsible for overall marketing strategy and will provide direction in positioning and messaging, demand generation, branding, public relations, and partnerships. Prior to ChurnZero, Hunter was the CMO at Higher Logic where he was a member of the original management team and . VP of Marketing at Vocus.
  • VP of SalesJason Moore, VP of Sales: Jason is a proven sales leader in the B2B SaaS world with almost 10 years of experience in the leadership and growth of sales teams. Currently at ChurnZero, Jason leads the go-to-market sales and operations team. Most recently, Jason held senior sales roles at Zignal Labs leading the company to double in revenue year over year and before that, Vocus, where he led the growth of award-winning Small Business and Midmarket sales teams.


About ChurnZero 

ChurnZero helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product, asses their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints. ChurnZero is headquartered in Washington, D.C. and is backed by leading angles and venture capital firms such as Baird Capital, Grotech Ventures and Middleland Capital. For more information, visit


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