Washington, D.C, February 13, 2024: ChurnZero, the platform and partner for customer success, has earned the TrustRadius Most Loved Award for 2024, based on verified reviews by ChurnZero customers uploaded to TrustRadius. The distinctive accolade, awarded to just 101 companies annually, is determined by how frequently TrustRadius users use the word “love” when reviewing a software product, indicating an exceptional customer experience or return on investment.
Every year, leading online marketplace TrustRadius analyzes all product reviews it received the previous year— a total of 29,809 reviews across 825 product categories in 2023—to determine its Most Loved winners. ChurnZero, whose customer success software helps CS teams at subscription businesses work more efficiently, deliver a better customer experience, and drive more revenue, joined this year’s list alongside brands including Slack, Dropbox, Figma, Monday.com, and Zendesk.
“In software, it takes more than a great product to earn your customers’ love,” says You Mon Tsang, CEO and co-founder, ChurnZero. “It takes being a true partner, consultant, and coach, and treating your customers’ success as your own. It takes listening, vision, and a lot of work to innovate for your customers’ needs a year from now and beyond. With all of this in mind, we’re incredibly honored to join this year’s TrustRadius Most Loved list. And, to our customers: we love you back.”
ChurnZero’s 2024 Most Loved Award is the company’s latest recognition by industry experts as an innovative, impactful, customer success software partner of choice:
- In November 2023, TrustRadius recognized ChurnZero with three Best Of Awards: Best Feature Set for innovation, Best Relationship for partnership with customers, and Best Value for Price.
- In the same month, ChurnZero earned the top score in the current offering category and a Strong Performer designation in The Forrester Wave™ Customer Success Platforms, Q4, 2023.
- In September 2023, ChurnZero advanced to the top of the customer success category on the Grid Report from leading software marketplace G2. With an average user rating of 4.7 out of 5, ChurnZero holds G2’s highest rating for user satisfaction with a customer success platform.
- In May, 2023, TrustRadius named ChurnZero a Top Rated platform in the Customer Success category for the fifth consecutive year, with an additional Top Rated award in the Customer Onboarding category.