ChurnZero delivers the next-generation tools that bring data, teams, and agentic AI together to drive measurable revenue growth.
WASHINGTON, D.C., November 10, 2025 — ChurnZero, the platform and partner for customer growth, today announced its inclusion in The Forrester Wave™: Customer Success Platforms, Q4 2025.
- Forrester Principal Analyst and report author Shari Srebnick highlights in her blog¹ three themes shaping the market in 2025, and which modern platforms should enable. First, “Value is the metric that matters,” with advanced CSPs helping teams define outcomes, track progress, and connect those outcomes to retention and expansion. Second, “Collaboration is core to execution,” as leading platforms bring CS, sales, support, and product onto shared workflows and embedded CRM experiences. Finally, Srebnick writes, “AI is the enabler of intelligent scale,” with AI agents, predictive analytics, and copilots automating tasks, surfacing insights, and guiding decisions so teams can focus on high-impact work.
“At ChurnZero, we believe the future of customer success is autonomous,” said You Mon Tsang, CEO and co-founder of ChurnZero. “Customer growth teams need one system to drive revenue, improve forecasting, enhance the customer experience, and scale intelligently. That’s what we’re delivering, with AI agents that do the everyday work so customer teams can focus on strategy and value.”
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Sources
¹Forrester blog: “From Scattered Tools To Strategic Systems — Three Themes From The Forrester Wave™: Customer Success Platforms, Q4 2025” (Oct 9, 2025).