This is the second consecutive year ChurnZero was named a Leader in the Gartner Magic Quadrant for Customer Success Management Platforms.
Washington, D.C., November 12, 2025 — ChurnZero , the AI platform and partner for customer growth, was named a Leader in the 2025 Gartner Magic Quadrant for Customer Success Management Platforms report*. ChurnZero was also named a Leader in the 2024 report, the inaugural Gartner Magic Quadrant for Customer Success Management Platforms.
ChurnZero’s software offers customer success teams a powerful combination of digital engagement, analytics, and purpose-built AI agents with autonomous automation to amplify the impact of its users.
Customer success is the primary engine of revenue growth for SaaS businesses. In the sixth annual Customer Revenue Leadership Study, 74% of leaders report that most of their company’s revenue comes from existing customers—making post-sale execution the top-line priority.
With NRR and GRR stabilizing in 2025, results increasingly reflect choices that teams control: how they staff, instrument, and run the customer lifecycle.
The study found a correlation between specific roles and higher net revenue retention (NRR): customer enablement, CSMs, support, and account management. The study also links customer-data-centric technology stacks with higher NRR, most notably a customer success platform (CSP), where participants with a CSP reported 100% NRR vs. 94% NRR without one.
To scale efficiently and sustain revenue impact, CS leaders need a CSP with AI that unifies product, CRM, support, learning, billing, and survey data into one system of execution.
“Our AI-powered platform gives CS leaders the system of execution they need—uniting data, workflows, and automation so renewals, adoption, and expansion compound,” says You Mon Tsang, co-founder and CEO of ChurnZero. “We’re pleased that ChurnZero was named a Leader in the 2025 Magic Quadrant for Customer Success Management Platforms. Thank you to our customers for their trust and partnership, and to the ChurnZero team for building the platform that powers customer-led growth.”
To learn more about ChurnZero, visit the Gartner Peer Insights™ Reviews for the Customer Success Management Platforms market, where ChurnZero has a 4.7 rating( 165 Ratings) as of November 2025.
The Report
“A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors.
By applying a graphical treatment and a uniform set of evaluation criteria, a Magic Quadrant helps you quickly ascertain how well technology providers are executing their stated visions and how well they are performing against Gartner’s market view.”1
1 Gartner Research Methodologies, Gartner Magic Quadrant, https://www.gartner.com/en/research/methodologies/magic-quadrants-research
*Source: Gartner, Magic Quadrant for Customer Success Management Platforms; Michael Maziarka, Daniel Hawkyard, John Quaglietta, Jennifer MacIntosh, Maria Marino November 3, 2025.
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