Customer leaders from G2, Canto, Intradiem and more will share practical strategies for improving retention, scaling digital customer success and building AI-ready teams.
Washington, D.C., July 29, 2026—ChurnZero, the AI platform and partner for customer growth, today announced the initial speaker lineup and agenda for ZERO-IN 2026, its annual conference for customer growth leaders. Taking place Nov. 5-6 in Nashville, Tennessee, the event will bring together customer success executives and practitioners to address how AI, revenue accountability and changing business economics are reshaping customer organizations. Registration is open with early-bird pricing available through September 1.
“AI is changing how organizations are approaching revenue generation, which requires new strategies from customer success and post-sale leaders,” said YouMon Tsang, founder and CEO of ChurnZero. “ZERO-IN moves these conversations beyond theory, giving attendees insights from leaders using AI to solve customer challenges, reshape their organizations and drive growth without losing the human aspect of the customer success role.”
Redesigning customer success in the AI era
ZERO-IN’s two-day 2026 agenda features sessions focused on how customer success leaders can navigate AI challenges, from overcoming employee resistance to adoption to identifying risk and retention issues earlier and recognizing gains in efficiency and output. Sessions will also explore how customer success teams can meet rising expectations for AI use while preserving customer trust and the human connection.
Featured sessions
- Matt Ryan, Vice President of Global Solutions and Success at G2, will explain why traditional health scores often identify churn too late and share how behavioral signals and AI can help teams intervene earlier.
- Kelley Hippler, Chief Revenue Officer at Thought Industries, and Jen Spencer, Chief Growth Officer at Booth, will discuss what customer success leaders need to know when their teams inherit a revenue target, from redesigning workflows to strengthening alignment with sales.
- Chad Estes, Vice President of Customer Experience at Canto, and Ariana Gum, Operations and Post-Sales Leader at Canto, will share how the company connects AI agents with customer data to coordinate retention and growth efforts.
Impactful workshops and breakout sessions
Other ZERO-IN 2026 speakers include Virginia Bloom (Aclaimant), Derek Eck (Intradiem), Petros Perselis and Alexandria Garrett (Hack The Box), and Tara Danzig (D-Tools).
Workshop and breakout session topics will include:
- Overcoming employee resistance to AI adoption
- Using behavioral signals to identify churn risk earlier
- Building trustworthy AI workflows for customer teams
- Preparing CS organizations to own revenue targets
- Scaling digital customer success programs
- Reducing cost-to-serve without weakening relationships
- Redesigning CS teams and workflows for greater efficiency
- Creating capacity without relying solely on headcount reductions
Customer Training Day
ChurnZero customers are invited to attend an exclusive day of hands-on platform training on Nov. 4, in advance of the main event. Sessions will offer practical tips attendees can apply immediately, with introductory and optimization tracks tailored to customers’ current needs and future goals.
View the agenda and register
To see the latest updates to ZERO-IN’s agenda and speaker list, visit: https://churnzero.com/zero-in-2026/agenda/
For more information on the event and to register, visit: https://churnzero.com/zero-in-2026/
For more information about ChurnZero, visit: https://churnzero.com/