The essential conference for customer growth leaders

Meet the Speakers

Learn from leaders who’ve built customer growth through scale, disruption, and transformation. 

AI stands for ‘All In’: Leading CS teams through AI resistance.

The customer growth playbook: Six moves to make CS your best GTM channel.

Ramona Aubry

Day 1 Agenda

What we wish we’d known before CS inherited the number.

Kelley Hippler

Is onboarding holding your customers (and company) hostage?

Donna Weber

Reduce CX effort without losing your people-first soul.

YOUR HOST

Signal to save: ChurnZero AI agents across risk and growth.

Ariana Gum

Tech-first to problem-first: The error that kills most AI implementations.

Aaron Thompson

What forward-deployed engineers reveal about the future of CS.

Andrea Bumstead

How to build strategic CSM and scaled digital engagement programs together.

Brendan Nesheim

KEYNOTE PANEL

 

Krista Lugo Perry Weather

 

Carlos Quezada

Customer training day.

YOUR HOST

Your health score is already too late.

Redesigning the customer journey for human and AI execution.

Alexis NealTess McGraw

Designing a modern digital success engine.

How customer success and advocacy drive revenue growth.

Dana Alvarenga

YOUR HOST

Beyond gut feelings: Building a 96% accurate health score with AI.

Anthony Guevara Kristen Hayer

Moving the needle on GRR: How we doubled down to improve retention across a global customer base.

Gillian Fischer

 

Stop reacting, start influencing: CX as a product strategy driver.Alison Panza Jennings

Day 2 Agenda

Prove it: From AI hype to AI impact in customer success.

The org chart your CFO wants to see.

Ashley Hyman Ellen Terchila

Sell like a CSM: Revenue skills for CS teams.

Parul Bhandari

PANEL DISCUSSION

The CS revenue stack: Health signals, save motions, and expansion plays.

Chelsea Madden Monica Tison

Stop creating save plans and start creating a save system.

Naomi Aiken

AI needs community: Why customer context is your competitive edge.

Nicole Saunders

Coaching more strategic customer conversations.

Bob London

 Reserve your spot today.

Bringing a colleague or your team to ZERO-IN?

4–9 tickets: Get 15% off!

10–14 tickets: Get 20% off!

15+ tickets: Get 25% off!

Contact zero-in@churnzero.com to reserve space for your team today.

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