The essential conference for customer growth leaders

Meet the Speakers

Learn from leaders who’ve built customer growth through scale, disruption, and transformation. 

AI stands for ‘All In’: Leading CS teams through AI resistance.

The customer growth playbook: Six moves to make CS your best GTM channel.

Ramona Aubry

See the agenda

Check back often.

We’re continually adding amazing sessions and speakers to the agenda

What we wish we’d known before CS inherited the number.

Kelley Hippler

Reduce CX effort without losing your people-first soul.

YOUR HOST

Signal to save: ChurnZero AI agents across risk and growth.

Ariana Gum

Tech-first to problem-first: The error that kills most AI implementations.

Aaron Thompson

What forward-deployed engineers reveal about the future of CS.

Andrea Bumstead

How to build strategic CSM and scaled digital engagement programs together.

Brendan Nesheim

KEYNOTE PANEL

 

 

Sharlene Dozios

Carlos Quezada

Customer training day.

YOUR HOST

Your health score is already too late.

Redesigning the customer journey for human and AI execution.

Alexis NealTess McGraw

Designing a modern digital success engine.

YOUR HOST

Beyond gut feelings: Building a 96% accurate health score with AI.

Anthony Guevara Kristen Hayer

Moving the needle on GRR: How we doubled down to improve retention across a global customer base.

Gillian Fischer

 

Stop reacting, start influencing: CX as a product strategy driver.Alison Panza Jennings

Prove it: From AI hype to AI impact in customer success.

The org chart your CFO wants to see.

Ashley Hyman Ellen Terchila

Sell like a CSM: Revenue skills for CS teams.

Parul Bhandari

PANEL DISCUSSION

The CS revenue stack: Health signals, save motions, and expansion plays.

Chelsea Madden Monica Tison

Stop creating save plans and start creating a save system.

Naomi Aiken

Coaching more strategic customer conversations.

Bob London

Save big! Reserve your spot today.

Early Bird extended to Sept 9 at 11:59 p.m. ET

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10–14 tickets: Get 20% off!

15+ tickets: Get 25% off!

Contact zero-in@churnzero.com to reserve space for your team today.

Countdown

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KEYNOTE

The Future of Software, AI’s Hype and Opportunity, and What Still Matters.

G2 CEO Godard Abel joins ChurnZero’s You Mon Tsang for a candid conversation about the evolving software landscape, the real opportunities around AI, and the timeless principles that still drive success.

SPEAKER

  • Godard Abel, Co-founder and CEO, G2
  • You Mon Tsang, CEO and Co-founder, ChurnZero

KEYNOTE

The Future of Software, AI’s Hype and Opportunity, and What Still Matters.

G2 CEO Godard Abel joins ChurnZero’s You Mon Tsang for a candid conversation about the evolving software landscape, the real opportunities around AI, and the timeless principles that still drive success.

SPEAKER

  • Godard Abel, Co-founder and CEO, G2
  • You Mon Tsang, CEO and Co-founder, ChurnZero

BREAKOUT SESSION

Onboarding that Scales: Setting the Stage for Long-Term Success

Onboarding isn’t a one-size-fits-all process; it sets the tone for the entire customer relationship. In this session, you’ll learn how to design an onboarding process that scales with your business while still delivering the foundation for a strong, lasting relationship. You’ll explore how to balance efficiency with engagement, define the right milestones and metrics, and create a repeatable framework that drives retention and long-term success.

Key takeaways

  • How to build a scalable onboarding process
  • Milestones and metrics that matter
  • Setting the tone of the relationship

SPEAKER

Emily Alexander: VP of Customer Success, WelcomeHome Software

BREAKOUT SESSION

Moving Beyond Fire Drills: How to Get Your Managers to Step Up and Prevent Costly Problems Before They Start

Too many managers are thrown into leadership roles without the tools or training to succeed, and the result is costly, chaotic, and frustrating. In this session, you’ll find out how to shift from reactive management to proactive leadership development using strategies you can implement right now. You’ll uncover practical, low-resistance ways to grow your managers, reduce workplace stress, and future-proof your organization’s talent pipeline without adding more complexity or cost.

Key takeaways

  • Three low-cost strategies to upskill your managers using tools you already have
  • How to spot and fix development gaps before they lead to burnout and intervention
  • Why building real leadership capability is key to long-term impact and financial success

SPEAKER

Megan Robinson: Founder and CEO, E Leader Experience

BREAKOUT SESSION

Moving Beyond Fire Drills: How to Get Your Managers to Step Up and Prevent Costly Problems Before They Start

Too many managers are thrown into leadership roles without the tools or training to succeed, and the result is costly, chaotic, and frustrating. In this session, you’ll find out how to shift from reactive management to proactive leadership development using strategies you can implement right now. You’ll uncover practical, low-resistance ways to grow your managers, reduce workplace stress, and future-proof your organization’s talent pipeline without adding more complexity or cost.

Key takeaways

  • Three low-cost strategies to upskill your managers using tools you already have
  • How to spot and fix development gaps before they lead to burnout and intervention
  • Why building real leadership capability is key to long-term impact and financial success

SPEAKER

Megan Robinson: Founder and CEO, E Leader Experience

BREAKOUT SESSION

Revenue Drivers: Building a Customer Success Strategy for Growth

Customer success leaders are being asked to step up as revenue drivers but the path isn’t always clear. In this interactive session, you’ll map out how CS can lead and influence revenue through retention, expansion, and advocacy. You’ll build a practical, customized revenue plan that aligns with your team’s charter and supports broader company goals without asking CSMs to become sales reps.

Key takeaways

  • The difference between revenue influence and ownership
  • How to identify key points in the customer journey for driving retention and expansion
  • How to build a practical, CS-led revenue plan aligned with sales and product

SPEAKER

Kristen Hayer: Founder & CEO, The Success League

BREAKOUT SESSION

Moving Beyond Fire Drills: How to Get Your Managers to Step Up and Prevent Costly Problems Before They Start

Too many managers are thrown into leadership roles without the tools or training to succeed, and the result is costly, chaotic, and frustrating. In this session, you’ll find out how to shift from reactive management to proactive leadership development using strategies you can implement right now. You’ll uncover practical, low-resistance ways to grow your managers, reduce workplace stress, and future-proof your organization’s talent pipeline without adding more complexity or cost.

Key takeaways

  • Three low-cost strategies to upskill your managers using tools you already have
  • How to spot and fix development gaps before they lead to burnout and intervention
  • Why building real leadership capability is key to long-term impact and financial success

SPEAKER

Megan Robinson: Founder and CEO, E Leader Experience

BREAKOUT SESSION

Moving Beyond Fire Drills: How to Get Your Managers to Step Up and Prevent Costly Problems Before They Start

Too many managers are thrown into leadership roles without the tools or training to succeed, and the result is costly, chaotic, and frustrating. In this session, you’ll find out how to shift from reactive management to proactive leadership development using strategies you can implement right now. You’ll uncover practical, low-resistance ways to grow your managers, reduce workplace stress, and future-proof your organization’s talent pipeline without adding more complexity or cost.

Key takeaways

  • Three low-cost strategies to upskill your managers using tools you already have
  • How to spot and fix development gaps before they lead to burnout and intervention
  • Why building real leadership capability is key to long-term impact and financial success

SPEAKER

Megan Robinson: Founder and CEO, E Leader Experience

BREAKOUT SESSION

Moving Beyond Fire Drills: How to Get Your Managers to Step Up and Prevent Costly Problems Before They Start

Too many managers are thrown into leadership roles without the tools or training to succeed, and the result is costly, chaotic, and frustrating. In this session, you’ll find out how to shift from reactive management to proactive leadership development using strategies you can implement right now. You’ll uncover practical, low-resistance ways to grow your managers, reduce workplace stress, and future-proof your organization’s talent pipeline without adding more complexity or cost.

Key takeaways

  • Three low-cost strategies to upskill your managers using tools you already have
  • How to spot and fix development gaps before they lead to burnout and intervention
  • Why building real leadership capability is key to long-term impact and financial success

SPEAKER

Megan Robinson: Founder and CEO, E Leader Experience

KEYNOTE SESSION 

Designing CS Teams that Deliver with The Customer Success Talent Playbook

What makes a world-class customer success team? Six award-winning CS leaders answer that question in a rapid-fire series of talks—each sharing insights from their new book The Customer Success Talent Playbook. From recruiting to retention, these actionable strategies will help you design a CS org that scales with strength.

Key takeaways

  • How to recruit with purpose and create exceptional candidate experiences
  • Ways to standardize titles and compensation for fairness and scale
  • Why career paths, culture fit, and inclusion are essential for retention
  • How to tap into community, networking, and continuous learning to grow your team

SPEAKERS

  • Swati Garg: CEO of Melo Associates, Top 10 Recruiting Experts by USA Today and Serial Entrepreneur
  • Parul Bhandari: Customer success consultant, Inc.com columnist, and founder of South Asian Success
  • Elizabeth Blass: Two-time CCO transforming CS at scale
  • Ejieme Eromosele: Customer-led growth expert and founder of Success in Black
  • Kristen Hayer:  CEO of The Success League and host of Success League Radio
  • Julie Fox: Global CS leader, expert in scaling customer experience

BREAKOUT SESSION

Moving Beyond Fire Drills: How to Get Your Managers to Step Up and Prevent Costly Problems Before They Start

Too many managers are thrown into leadership roles without the tools or training to succeed, and the result is costly, chaotic, and frustrating. In this session, you’ll find out how to shift from reactive management to proactive leadership development using strategies you can implement right now. You’ll uncover practical, low-resistance ways to grow your managers, reduce workplace stress, and future-proof your organization’s talent pipeline without adding more complexity or cost.

Key takeaways

  • Three low-cost strategies to upskill your managers using tools you already have
  • How to spot and fix development gaps before they lead to burnout and intervention
  • Why building real leadership capability is key to long-term impact and financial success

SPEAKER

Megan Robinson: Founder and CEO, E Leader Experience

KEYNOTE

The Future of Software, AI’s Hype and Opportunity, and What Still Matters.

G2 CEO Godard Abel joins ChurnZero’s You Mon Tsang for a candid conversation about the evolving software landscape, the real opportunities around AI, and the timeless principles that still drive success.

SPEAKER

  • Godard Abel, Co-founder and CEO, G2
  • You Mon Tsang, CEO and Co-founder, ChurnZero

BREAKOUT SESSION

Onboarding that Scales: Setting the Stage for Long-Term Success

Onboarding isn’t a one-size-fits-all process; it sets the tone for the entire customer relationship. In this session, you’ll learn how to design an onboarding process that scales with your business while still delivering the foundation for a strong, lasting relationship. You’ll explore how to balance efficiency with engagement, define the right milestones and metrics, and create a repeatable framework that drives retention and long-term success.

Key takeaways

  • How to build a scalable onboarding process
  • Milestones and metrics that matter
  • Setting the tone of the relationship

SPEAKER

Emily Alexander: VP of Customer Success, WelcomeHome Software

BREAKOUT SESSION

Guardrails to Growth: Reimagining the CS Advocacy Power Duo with AI-Powered Trust

When requests for references or case studies show up, CSMs often sidestep. But what if it doesn’t have to be that way? This session explores how to shift the CS–Advocacy dynamic from tension to alignment. You’ll learn how to turn customer storytelling into a strategic advantage, using AI to surface trust signals and success stories that support onboarding, adoption, and retention. With real-world examples and insights, you’ll see how to automate the handoff and build a flywheel of value across CS and Marketing—no spreadsheets required.

Key takeaways

  • How advocacy content can help CSMs accelerate onboarding, boost adoption, and reduce churn
  • Ways to inspire CS teams to contribute to advocacy without adding overhead
  • How AI can identify customer success stories and advocacy opportunities automatically

SPEAKER

Dana Alvarenga: VP of Customer Experience, SlapFive

BREAKOUT SESSION

Moving Beyond Fire Drills: How to Get Your Managers to Step Up and Prevent Costly Problems Before They Start

Too many managers are thrown into leadership roles without the tools or training to succeed, and the result is costly, chaotic, and frustrating. In this session, you’ll find out how to shift from reactive management to proactive leadership development using strategies you can implement right now. You’ll uncover practical, low-resistance ways to grow your managers, reduce workplace stress, and future-proof your organization’s talent pipeline without adding more complexity or cost.

Key takeaways

  • Three low-cost strategies to upskill your managers using tools you already have
  • How to spot and fix development gaps before they lead to burnout and intervention
  • Why building real leadership capability is key to long-term impact and financial success

SPEAKER

Megan Robinson: Founder and CEO, E Leader Experience

BREAKOUT SESSION

Revenue Drivers: Building a Customer Success Strategy for Growth

Customer success leaders are being asked to step up as revenue drivers but the path isn’t always clear. In this interactive session, you’ll map out how CS can lead and influence revenue through retention, expansion, and advocacy. You’ll build a practical, customized revenue plan that aligns with your team’s charter and supports broader company goals without asking CSMs to become sales reps.

Key takeaways

  • The difference between revenue influence and ownership
  • How to identify key points in the customer journey for driving retention and expansion
  • How to build a practical, CS-led revenue plan aligned with sales and product

SPEAKER

Kristen Hayer: Founder & CEO, The Success League

BREAKOUT SESSION

Onboarding that Scales: Setting the Stage for Long-Term Success

Onboarding isn’t a one-size-fits-all process; it sets the tone for the entire customer relationship. In this session, you’ll learn how to design an onboarding process that scales with your business while still delivering the foundation for a strong, lasting relationship. You’ll explore how to balance efficiency with engagement, define the right milestones and metrics, and create a repeatable framework that drives retention and long-term success.

Key takeaways

  • How to build a scalable onboarding process
  • Milestones and metrics that matter
  • Setting the tone of the relationship

SPEAKER

Emily Alexander: VP of Customer Success, WelcomeHome Software

KEYNOTE

The Future of Software, AI’s Hype and Opportunity, and What Still Matters.

G2 CEO Godard Abel joins ChurnZero’s You Mon Tsang for a candid conversation about the evolving software landscape, the real opportunities around AI, and the timeless principles that still drive success.

SPEAKER

  • Godard Abel, Co-founder and CEO, G2
  • You Mon Tsang, CEO and Co-founder, ChurnZero

KEYNOTE

The Future of Software, AI’s Hype and Opportunity, and What Still Matters.

G2 CEO Godard Abel joins ChurnZero’s You Mon Tsang for a candid conversation about the evolving software landscape, the real opportunities around AI, and the timeless principles that still drive success.

SPEAKER

  • Godard Abel, Co-founder and CEO, G2
  • You Mon Tsang, CEO and Co-founder, ChurnZero

KEYNOTE

The Future of Software, AI’s Hype and Opportunity, and What Still Matters.

G2 CEO Godard Abel joins ChurnZero’s You Mon Tsang for a candid conversation about the evolving software landscape, the real opportunities around AI, and the timeless principles that still drive success.

SPEAKER

  • Godard Abel, Co-founder and CEO, G2
  • You Mon Tsang, CEO and Co-founder, ChurnZero

KEYNOTE

The Future of Software, AI’s Hype and Opportunity, and What Still Matters.

G2 CEO Godard Abel joins ChurnZero’s You Mon Tsang for a candid conversation about the evolving software landscape, the real opportunities around AI, and the timeless principles that still drive success.

SPEAKER

  • Godard Abel, Co-founder and CEO, G2
  • You Mon Tsang, CEO and Co-founder, ChurnZero

BREAKOUT SESSION

Moving Beyond Fire Drills: How to Get Your Managers to Step Up and Prevent Costly Problems Before They Start

Too many managers are thrown into leadership roles without the tools or training to succeed, and the result is costly, chaotic, and frustrating. In this session, you’ll find out how to shift from reactive management to proactive leadership development using strategies you can implement right now. You’ll uncover practical, low-resistance ways to grow your managers, reduce workplace stress, and future-proof your organization’s talent pipeline without adding more complexity or cost.

Key takeaways

  • Three low-cost strategies to upskill your managers using tools you already have
  • How to spot and fix development gaps before they lead to burnout and intervention
  • Why building real leadership capability is key to long-term impact and financial success

SPEAKER

Megan Robinson: Founder and CEO, E Leader Experience

BREAKOUT SESSION

Moving Beyond Fire Drills: How to Get Your Managers to Step Up and Prevent Costly Problems Before They Start

Too many managers are thrown into leadership roles without the tools or training to succeed, and the result is costly, chaotic, and frustrating. In this session, you’ll find out how to shift from reactive management to proactive leadership development using strategies you can implement right now. You’ll uncover practical, low-resistance ways to grow your managers, reduce workplace stress, and future-proof your organization’s talent pipeline without adding more complexity or cost.

Key takeaways

  • Three low-cost strategies to upskill your managers using tools you already have
  • How to spot and fix development gaps before they lead to burnout and intervention
  • Why building real leadership capability is key to long-term impact and financial success

SPEAKER

Megan Robinson: Founder and CEO, E Leader Experience

BREAKOUT SESSION

Moving Beyond Fire Drills: How to Get Your Managers to Step Up and Prevent Costly Problems Before They Start

Too many managers are thrown into leadership roles without the tools or training to succeed, and the result is costly, chaotic, and frustrating. In this session, you’ll find out how to shift from reactive management to proactive leadership development using strategies you can implement right now. You’ll uncover practical, low-resistance ways to grow your managers, reduce workplace stress, and future-proof your organization’s talent pipeline without adding more complexity or cost.

Key takeaways

  • Three low-cost strategies to upskill your managers using tools you already have
  • How to spot and fix development gaps before they lead to burnout and intervention
  • Why building real leadership capability is key to long-term impact and financial success

SPEAKER

Megan Robinson: Founder and CEO, E Leader Experience